Carnexions Motor Company Ltd

Today we have just had our new blue shiny Morgan 4/4 delivered by Marc. I say new it’s actually 25 years old.It’s a crazy thing to buy a 25 year old car off a total stranger and southerner to boot, who is actually 200 miles away from you maybe too far to go and have a look and a drive, it really is a ridiculous thing to do made worst when you are spending your wife’s life savings! So why on earth did I do it ? Firstly because I like Morgans and the one Ross had seemed to fit the bill. Secondly I spoke to Ross and got a feel for what he was like, he was almost as nervous as I was because these cars are a little quirky to say the least. He knew it was a good car and was confident about selling it but wanted to be equally confident that I was entirely happy about buying it even when I was trying to send him the money, a not inconsiderable amount, he still questioned me to make sure I was happy.So today for the first time we saw the car . We are delighted with it it’s exactly as described and looks just like it did in the videos Ross sent….all I had to do was press the triangle to see the car of my dreams.Thanks Ross it’s been a good experience, even if it was a little nerve jangling, I certainly didn’t feel pressured I’m sure we’ll have lots of good times in it and thanks to Marc for a perfect delivery. John & Val Jones

Bought a car from here and it is causing me problems till this day. The problems that existed then still exist now. Electrical problems which have left me stranded numerous times. He must have known about this because ever since I got the car it's had problems with the windows refusing to move, the car refusing to turn on, the start stop has never worked. When I've asked to return the car within the first 2 weeks he outright refused and dealt with the situation in manner which deterred me from contacting him. Honestly I haven't gone a few weeks without having to take it to the garage. If you don't want to be depressed, avoid this place at all costs.

Today I picked up a fantastic little Honda Jazz from Carnexions. This is now the third car I have bought from them over the years and I have recommended them to several of my friends because of their trustworthiness. As always, the owner was professional. friendly and incredibly helpful - he even picked me up from the train station to take me to his showroom! The car was in mint condition and came with a full service history at an excellent price. I am absolutely delighted with yet another solid purchase and cannot recommend this company highly enough.

True to his word. No exceptions! You can be assured of complete fairness. Thanks Ross

I recently had the pleasure of dealing with Ross at Carnextions to buy a car, and I couldn't be happier with the experience. Ross was incredibly knowledgeable and experienced, and he made the process of buying a car stress-free and enjoyable. He listened to my needs and preferences.Throughout the entire process, Ross was responsive, communicative, and professional. I highly recommend Carnextions to anyone looking to buy a used car. The service was top-notch, cars are all in great condition for used cars and I couldn't have asked for a better experience. Thank you, Ross, for all your help!I will miss my GT86 dearly!but looking forward to driving my S3

I had the perfect customer experience with Carnexions motor company. From the moment I reached out with a brief inquiry, Ross was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!Thank you so much we love the car and will be highly recommending you to family and friends.

Thought we had a great experience driving 300 miles to collect a car that we thought was perfect. The car would normally be if it hadn't just cost me. A good guy I thought but when it came to the crunch not so much. It is my wife's car, she drives it and is not mechanically minded. Drives the car 2 miles to work and 2 back. No more than 30mph on local roads. This caused the battery light to say low charge, this took 3 months. When I then drove it to work to give it a good drive I find the wheel is shuddering and pulling to the left. After a check up in kwikfit who thought it was buckled alloys I booked into a wheel specialist who took them off. Not the alloys, in turns out the tyres were 6 and 5 years old and through potentially sitting in forecourts or standing around has caused all 4 to be oval shaped. He changed all 4 at a middle range cost of £280 and now it drives perfect, in my eyes. After speaking to the garage, he won't accept this, won't accept the professional.opinion, any photos as proof and offered approx 30% back. Out of principle I did not accept. He refuses to accept the car was sold with the oval alloys, but we could not have caused that to happen, using the ONLY 1 month warranty as an excuse. That I did not know but of course 1 month warranty means they do not trust what they are selling to not have issues after 1 months then. I don't want a goodwill gesture I want you to take ownership for costs I shouldn't have to pay, and you won't do that. This is not a company I would go back to or buy from now, so be warned if you are not mechanically savey you will get nothing after 1 month when it comes to taking responsibility. I wish I didn't have to this but this is why people worry about buying cars and we travelled 300 miles to get this to find you sold us a car with oval tyres which we can prove from a specialist. I am so annoyed about this and the lack of acceptance.2nd response in reply to Ross.Talk about delays, your response to this is well over 4 months and also fuzzy memory by some of your recollection.Let me just give you the facts:All information I said were honest and based on what the garages had said.You received a text from me on teh same day mentioning a shudder on teh motorway.My wife does little miles with no speed hence she never noticed.I drove it, and felt it again, checked it out and texted you.2 weeks later, I got a wheel specialist to check it out who confirmed the tyres were the problem.You refused to accept the reasoning and offered a proportion.Out of principle I refused this.You drove the car on test drive through pot holes, like a boy racer showing off teh GO KART mode.My problem with your company is that everything I have said is factual, and you have tried to gaslight the page to say I am trying to pull a fast one and get money for nothing.I also texted you teh following morning to said my dashboard had a light on it.Not the fully checked out car you are saying it is otherwise I wouldn't have shudders or lights on.It has took you longer to write this response back than it took me to ring you, and your memory of this is very hazy based on your responses, because they are certainly not factual as mine are. I can prove with teh texts i still have on my phone.A very poor customer service here and would not recommend or ever return. This is just to inform others of your attitude and failure to acknowledge a problem that was proven to originate from your side, you just didn't want to accept it and pay out from your profits.Martin - genuine factual response

Excellent professional service from Ross. Really trustworthy and reliable, very helpful and responsive especially to my dithering about whether to get rid of my beloved old car.Very happy with my new car!I will definitely be recommending him to anyone else looking to buy a car.

Although I didn't purchase a car, I really appreciated the time Ross gave me, fantastic customer service. I can see why there are so many good reviews on here.

There is an instant trust when you speak with Ross. As it tanspired, true to word, he was knowledgable, friendly and very honest. He visited my home, bought the car which was invoiced and paid in minutes. I was so impresssed with him, it is very likely that I will purchase a car from his dealership soon.