WHSmith
366 Reviews
$$$$
- Friday9 AM–6 PM
- Saturday9 AM–6 PM
- Sunday10:30 AM–4:30 PM
- MondayClosed
- TuesdayClosed
- Wednesday9 AM–6 PM
- Thursday9 AM–6 PM
About the Business
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible car park
- Cash only
Recommended Reviews
AliceDJ101
20.03.2024
WHSmith
Only happy workers are those behind the till for the post office. I don't think I've ever been served with a smile, I recently asked to buy a cancer supportive wristband and a lady replied with no, I asked why and she smirked and said we have none left. I responded with ok Thank you and I had no reply. Whether it was a bad day or not the service with certain staff is incredibly rude. Other than that, the shop is clean and everything is easy to locate.
Natalie P
19.03.2024
WHSmith
I'm sure there are plenty of books in this store that people want, on the most part I've never struggled to find something I need. They however have a 'vehicle & travel' type section of one single shelf less than a metre long. And even then it is VERY limited. I understand that you can order online for collection at store though. So next time, I'll remember that
ELENA Petrova
29.02.2024
WHSmith
Terrible customer service! I was waiting, but there wasn't a queue, the lady was doing something els, I've asked about free book with McDonald's voucher, and the lady told me that they don't have any and stopped speaking with me! I've tried to ask her something but she made her self busy with her college. If I have a voucher I'm not a client or that's the way to be served hire?!
gavin foster
26.01.2024
WHSmith
Everything crammed together in no particular order, modeling magazines in 3 different sections. No organisation or order to this shop. Staff seem completely clueless, if you want a mag or book it's best to go in the day after release as they are very slow at getting the new products on the shelf. Terrible shop avoid at all cost unless you want last weeks/months edition of a magazine
Natasha Williams
20.01.2024
WHSmith
Not as good since it moved from where H&M is now. Also can be a bit pricey and not much room to have a good look around. They do have the only Post Office in Hanley though which is convenient.
T L
17.01.2024
WHSmith
Visited for post office only, to be welcomed by very rude staff who tried to treat me like a child, Even a child should not be spoken to the way me and my daughter were. Promptly left and went to Longton post office where the staff were more than welcoming.
Bryan Allen
31.12.2023
WHSmith
Important to note that this Smith's has a post office and a photo kiosk inside. Very useful.
Adam Lorentzen
25.12.2023
WHSmith
I visited WHSmith in the Potteries Shopping Centre for the first time today.The sole staff member was extremely helpful. Directing me to what I went in for and serving me promptly.There is a post office attached to it, which although I didn't need, I could see could be useful.The Potteries had ample parking and made it easy for me to pop in and get what I wanted.
Lea
23.12.2023
WHSmith
I get some of my art supplies I get from hereAnd good for magazinesAnd lots of other stuff as well..
Ashok Sinha
23.12.2023
WHSmith
I went there for biometrics at the post office, unfortunately on both the occasions I was there the facility was not working. I had tried calling before the 20 mile drive but no one picked up the phone. It went to voicemail. This was on the 2nd visit, when the entire shop was not working due to a power outage. One would have thought someone would have been free to answer the phone, not having much else to do. On my first trip there, the staff told me their booth was not working, but when I drove to the nearest alternate facility open at that time, Salford, I was told that it was a nationwide problem. Should they not have known that at Stoke?
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