Harlequin Property Services

We've been renting our current property through Harlequin for just over a year. Upon reporting a number of maintenance jobs that required rectification recently including replacing the door on the cooker after it blew out (only fitted last year) and the living room carpet, the jobs were approved and undertaken in a quick and timely manner. We mainly dealt with Jodie throughout and found her to be extremely friendly and helpful. The staff are always willing to listen and help wherever they can and we are very happy to continue renting through them. Despite previous reviews this is not a fake account!!

0 stars. ABSOLUTELY TERRIBLE. Edit September 2022, they are STILL holding my deposit illegally and have been since November 2021!!Do not rent or buy with this shoddy outfit. They do not respond to emails or phone calls. They’ve been holding on to my deposit since November and have stopped responding to my emails. Avoid at all costs! Apparently never passed my rent on to the landlord either and don’t pay their contractors

So far in process, will update as we go. I was shown the property, very lovely lady (can’t remember your name, sorry!) but was very impressed. Spoke to JEMMA and Carla a few times and nothing but great, yea I mean communication can slide a little and I’m wanting updates like daily which is unrealistic but they do try and you can see that. They’re busy people.Hopefully in a couple of weeks this can be a 5/5 review.Thank you ladies! Keep up the good work.

We viewed the property with Harlequin warning us that it was still in a state afrer the previous tenant moved out.It was filthy but we understood the issue.There was some damage to some areas and we outlined that we would want those to be repaired. There was also no shower installed. We advised that we would want a mixer/shower tap installing and that would be a deal-breaker.A fortnight later they asked us if we would like to go for another viewing as they had made progress with work.They then called us back as the keys were still with the builders and they could not get them that day.This excuse continued for another 2 weeks as they also replaced the front door.We finally arranged a new day and time. We arrived a few minutes early, they then rang to say that they could not make the time as once again the builder had not dropped off the keys. (I had stopped believing this lie, I just think they're incompetent). They arranged for an hour later.We entered the new property and it was still filthy. The issue was though, they had painted the walls, while it was filthy, so they painted over the dirt. None of the damages had been repaired including a crumbling kitchen unit door.When I mentioned the shower not yet installed Carly advised she didn't know anything about it and that I was best going to the office. I decided to do just that, on my way, another one of the Harlequin team called me and advised that she was just going to refund my application fee.I agreed and feel like I dodged a bullet.I feel sorry for that landlord as the house was still on the market by December.They have a lot of properties on Right Move because the ones not listed with them go but they stay on the market because all locals know their reputation.Incompetent, lazy, like to skip corners and scam tenants.I found a much better property not for from the one above as that was the area I wanted.

We have had some great help and support from Harlequins as tenants - just moved out following buying our first house and was with them for two years. They were super responsive, friendly and ensured that we were well looked after. Trust then completely and if I ever needed to rent again would happily use. Thanks especially to Jodie and Jemma :-)

Contact seems to be the most serious issue, although not until it mattered most. We viewed two properties with them over August as we are trying to relocate to Yorkshire and while the first wasn’t for us, but the second we were really taken with. They weren’t managing it, just advertising it for the landlord, but we were told to let them know if we were interested.About an hour after the viewing we emailed to tell them we wanted to apply for the house, but a few days later we’d had no response. I wasn’t worried as things move slower in this lockdown world right now, but my wife who gets anxious about these things emailed them again to acknowledge our interest, again nothing. By this point I was a little confused, we had corresponded with them via this email to book appointments twice as their office was closed for the time being due to COVID, So we knew it was an active email address. In case the problem was from my wife’s email I reached out from mine. Again after several days not even a message to say they’d get back to us, nothing. At this point I googled their office to see if they had other contact details (they didn’t) and found them listed as open. Their voicemail had been full for couple of days but I called one day and I was allowed to leave a message. I left details on the voicemail and asked them to respond ASAP, but naturally we heard nothing back. Almost 3 weeks later, we’ve had ourselves and family Members calling, emailing them, even going down to their office. We have heard absolutely nothing. Property is still listed on the website but we’ve given up any hope of ever being able to apply for it.

I had heard really bad reports about Harlequin regarding customer service, never doing repairs etc. We recently sold our house and moved to rented until we buy another. Harlequin were so helpful especially, Jodie, Jemma & Carla. All went smoothly. We have reported a couple of repairs, fence down, boiler not working. Girls were so helpful, repairs completed in less than 48 hours. We would not hesitate to recommend to anyone.

I have only been renting from Harlequin for a short time (three months) but the experience has been brilliant.From first walking in the office to now, they have been very welcoming, kind and reassuring.I have had a few teething problems with the house but every issue has been resolved promptly.They have given me permission to update the property to my taste; which I find extremely generous.They have had no issues with a cat moving in (I just have to amend any damages should they happen).I am overall very content and pleased with my experience with Harlequin and hope to be renting from them for a long time!Amelia

I am a former tenant of Harlequin Property Services and right from the start found them to be extremely helpful , extremely courteous and extremely professional , i needed to find a property as soon as possible and within 4 days of contacting Harlequin i was moving in to a property which was a great help to my circumstances something which they understood and worked very hard to achieve.Also when i had a problem with the hot water in my flat Harlequin contacted a plumber who came out the same day and i had hot water again that evening.when i left the property i got my bond back straight away and i would not hesitate to use both Harlequin and their incredible staff again!!Thank you Harlequin!

Outstanding in all areas, really makes you wonder about some of these reviews!I collected my keys today, exactly 1 week from my initial viewing. The commitment and support from the team at Harlequin has been second to none!So happy with all of the help and information, and of course the property!...Thank you so much:)