New Look

If I ever want some new clothes or even accessories, New Look is the first place I look. They have a wide range of sizes and a nice selection of items, so I know that I am covered for every occasion. This particular store has a lovely layout and very friendly and helpful staff. They are always happy to help you with a smile, even if it's near closing time or busy.

While I like the clothes in here, the store was a little messy and customer service was sub-par.The que was only halfway around the stand-in part. However, it still took 10+ minutes to serve. The two ladies who were on the till were quite slow, then again, I don't think this was helped by the procedures they were using.One lady was taken up by an order/a querie, leaving only one on the till.When I reached the till, the lady seemed bored but asked all the usual questions. She did point out I could get 10% off if I scanned in an app and signed up (probably a reason the que took so long).When I asked for a receipt, she asked for my email. I replied that I only wanted a paper copy. She replied back to me that the store was stopping paper receipts in future. After stating I wasn't comfortable giving my email, she did print a receipt (which she said she could only do today.) I asked if this was a procedure all Newlook stores were enforcing. She replied, 'this store is doing that', not really answering the question and also being a tad rude.I felt like all they wanted was to boost the website and not the store/customer satisfaction. Won't be returning in future.

Great outlet for both men's and women's clothes. Worth a visit.

Nice selection of clothes with affordable prices. Was kept very clean and organized.

I’ve shopped at this new look for years but the last few times I had visited this store I have been blown away with exceptional customer service provided by a lady working there called Rachel. Rachel is very personable, happy to help and nothing is to much. She makes visiting the store so much more enjoyable!!She is an absolute credit to the store and I hope this gets recognised if it hasn’t been already.

Excellent service from several staff members. They were interested and attentive. Many shops have no assistants on the floor, post covid. It really makes a difference when there's an assistant to ask for advice!

Took one of my wife’s online orders back and the really helpful girl guided me through on how to get the QR code to scan.

Best service I've had in a long time. My server went out of her way to ensure I got what I needed. Cannot praise enough. Well done New Look Derby!

Although nearly closing time a huge queue behind me, the lady who was at the till went and checked a product for me. It made me feel valued as a customer. It's always lovely to shop here!