Benchmarx Kitchens & Joinery Southampton

Wonderful place to buy kitchens from. Much better than Howdens. The only reason I started using benchmarxs is because they had a bit of the colour red in their logo which was great because it’s my favourite colour. I also loved how they used the letter X instead of K in their company name....very smart. The branch was laid out very well full of nice and wonderful staff. I’d certainly recommend that people buy their kitchens here. Even if they already have one they deserve all your money so you may as well spend on another kitchen. There’s 2 reasons why I didn’t give it the full 5 stars. One being when I went to the checkout at the time both staff colleagues were called Luke which freaked me out. Secondly whilst being served by the smaller Luke he said he supported Leeds Football club....having never heard of them he told me they were the best team ever. Having done research this clearly wasn’t the case so my trust was slightly damaged....only slightly though. Look forward to buying another kitchen from them when eventually my 8 year old son burns down our current one.

Great, friendly team who are more than willing to help. Good quality kitchens, well built that last. Would recommend.

We purchased a Neue dishwasher from our Southampton branch which I paid for and had delivered the same day - fantastic. We put it in but it was unresponsive, the touch buttons did not work. I contacted the branch and was told they could not help me, I had to contact the manufacturer. I contacted Candy who advised they could come out but if it was not a manufacturing fault I would have to pay a £60 charge unless I took out an insurance (which I did just in case). I waited for his appointment to be told the machine needed a whole head unit which would take quite a while to arrive then get out to me again. I decided to go back to Benchmarx who agreed to deliver a 2nd unit. This arrived with water in (which I have since learned is normal) but this lead to me inspecting the machine to discover the top plastic part of the machine has a big melted patch on! It feels as if the machine is either used but has been dressed as new or it has an overheating problem which could be a fire risk.I called the manager to complain and did not receive a sympathetic ear, I was just told its not their fault as they just ship them to us from the manufacturer. I'm cross because I have since learned the original unit should have been replaced by Benchmarx, I am also cross as I now have an insurance I do not have a dishwasher for and the worse thing is I actually still wanted a Neue Dishwasher as they are cracking little machines (we inherited one in a new house) but the lack of interest in my complaint from the manager made me decide it is just not worth it :(

Extremely polite and helpful

GREAT SERVICE

At this branch each n every person was so helpful. Registration of our builder was possible online. So it was very helpful. You need to be aware of your own facility and preferences. Designer can only suggest.Our designer was very talented. She thought out of the box n made extra space for working top.Their help made it easy for us to go through the difficult change over of kitchen completion.In the branch there are cards of kitchen fitters.It could be a good help. But we found our from check a trade.We didn't get all of our appliances from them. We compared from other sites and went for low cost.After using for couple of months I have realised that strength is not much of there...Handle polish of fridge is coming off.Door under the sink couldn't last one weekend of guests as got wet and swell. After frequent water splashes.Decorative panel of hob is getting ripped off because of foot touch it again and again.But it's suppose to be touched when working there ..It's still holding it's grace though.Still get compliments.I had used wicks basic flat pack kitchen before.It lasted better for years.Don't know what is the quality now.Wicks, benchmark they are from same company Travis Perkins.