Thomas Ferns

Our experience with this company was fantastic from day one. Rachel was very knowledgeable and arrived with samples. She was able to answer all our questions and suggest the best fittings for our needs. She explained everything in layman's terms, so we understand the products, service and the process.Once we decided to go ahead the job was booked in and measurements were double checked before the fitting day. The fitters were brilliant and included Thomas, the owner of the company. We were very impressed with the attention to detail and the quality of the workmanship. I don't think you could fault it at all. We now have a quality, stunning oak and glass staircase.I would recommend Thomas Fern to anyone wanting a professional service.Thank you so much to Rachel, Thomas and co, it was an absolute pleasure doing business with you from start to finish.Mr Holding

Thomas and his team did a great job in installing our new bannisters, spindles and doors for the cupboard under the stairs. Rachael initially came round , measured up, shared the options of finishes and provided costing for the different options.Thomas and his team then took over the installation, arriving on time working efficiently and cleaning up well at the end of each day. It was quite impressive to see the manual craftsmanship that goes into preparing the wood and great to see it develop over the days. The installation was completed on time, looked fantastic and the team were ultra professional throughout. No hidden costs and Thomas was super attentive to the detail to ensure everything was perfect. Overall a great job and I would definitely recommend them.

Originally Rachel came and went through the bannister design and went through my budget. Which I was impressed. However to get the bannister fitted was a mission. There was no contact when the bannister would be fitted. I did email a few times which I didn't get a response. 2 months later they came and fitted my bannister. Came later than what they said they would which I wasn't impressed. But saying that the bannister is very good quality for the price i paid and he did it in an afternoon.

We are delighted with our new staircase - it has made such a difference to our home even though we kept our original carpets. It looks like a lovely art installation in the centre of the house. We were keen to use a local business and after reading the reviews and Rachael's informative visit we booked the work. The work took a little longer than expected, but the finish is beautiful and Thomas, Rob and Shy have sorted some areas around the skirtings that have looked messy for years. They were a great team of craftsmen and were respectful of our home so were comfortable to have working in the house with us. I originally worried that glass might not be in keeping with our Edwardian era house, but it looks amazing and has enhanced the first and second floors. The company deserves its five stars.

Anyone thinking of renovating their staircase then please don’t hesitate to contact Thomas Fern. You won’t regret it. The quality, work and attention to detail has been outstanding by Thomas Fern himself and the team. Rachael from initial contact, explaining technical terminology, quotes, home visit and samples was great and very patient in answering all of our questions. The installation team which included Thomas himself, Shy and Rob did a fantastic job. I am super impressed with what I believe is the best house investment decision made. Just can’t stop looking at the transformation!

In September 2018 we had our old, boarded staircase replaced with a new oak and glass staircase and also had a large under stairs walk-in cupboard removed. The transformation is amazing and we are absolutely delighted with the finished product.Thomas, Rachael and the team provide a very professional service and their attention to detail is spot on. Thomas is very approachable and gives solid advice. The job took just over two days and the on-site team of Rob, Calum and Joe worked extremely hard, were friendly and polite, and remained cheerful despite having to go back and forth in continuous pouring rain. I was pleasantly surprised that there was so little dust and mess but in any case the lads cleaned up at the end of each day. I have attached some before and after photos to show the great results of their efforts.I have no hesitation in recommending Thomas Ferns to anyone looking for a high quality staircase renovation.

From the initial contact and visit with Racheal who very diligently and professionally takes you through the options and designs to the actual installation by Thomas and his team this was an excellent service and experience.The installers were all very polite, timely, tidy and respectful of our home and complete professionals throughout.The quality of workmanship, attention to detail and final product is second to none and we are very very happy with our new staircase.Highly recommended.

July 2022 we decided to have our stairs replaced with an oak and glass staircase The transformation is absolutely outstanding. Rachael gave us a variety of options for the oak and glass we wanted. Shi did a fantastic job in the renovation and the team provide a very professional service. Thomas Ferns had been recommended by a family member who also had a fantastic job carried out.I would recommend Thomas Ferns to anyone looking for a high quality staircase.

Tom and his team recently designed and fitted a media wall with shelving for our lounge. They were very professional throughout and the end product was amazing! Can’t recommend them enough!

From the initial consultation with Rachael who showed us their high-quality ranges and explained the ongoing process, we knew we'd made the right decision to choose Thomas Ferns. We had every confidence that we would be pleased with our new staircase, but the finished result exceeded our expectations.The skilled craftsmen who carried out the installation, were pleasant, hardworking and took pride in their work. At the end of each day, they also made sure the area was left as clean and tidy as possible.We have no hesitation in recommending this company as we believe you would be delighted with any renovation they undertook and by the five-star service provided.Thank you, Thomas and team.