Craigton Doggy Day Care and Home from Home Boarding

Having never boarded my dog before I was anxious about leaving him and looked into a variety of options. What made me decide on Craigton was kind and caring attitude from Christine from the very start of the process. She took time to answer all my questions (there were plenty) replied to any further questions in a timely fashion. Booking in paperwork was detailed and included information on feeding)times, favourite treats etc as well as the usual booking in/out times. During our time away, we received several pictures and a video showing our boy having a great time. Although not expected it was definitely a lovely touch.

Couldn't be more helpful went to chose a kitten for my daughter and was made to feel very welcome and relaxed. Top marks for support and help choosing our new baby. I couldn't have found a better person to help make my girl happy again after losing our cat Azura to feline leukaemia. Thanks for everything Christine. Xx

Great experience and dog came home happy and healthy so thank you. It was his first boarding and 10 days flew by for him. Just about to book again for the summer if there is space.

I was hoping to find as advertised a ‘home from home’ boarding for my girl but unfortunately I was greatly mistaken. Its not in my nature to leave negative reviews but I feel compelled too after being so let down. We booked our dog in for an overnight trial stay for the first time. As well as receiving no picture updates as planned, my messages were read but ignored regarding how she was doing/what time I may finish/bank details. After finishing work I went to collect her straight away and to my surprise there was nobody in. I gave Christine a call to say I had arrived for her to tell me she was in “Tesco’s” and would be “at least another hour. At no point was I told set times for picking her up and I checked the emailed documentation to verify this. She had already been made aware my shift at work could have finished at any given time and so it should have been communicated to me when she would/wouldn’t be in. Despite being very polite on the phone, she proceeded to tell me that “she had a life as well” and that I would just have to wait for her to return whenever that would be. It had never crossed my mind that whilst paying for a ‘Home from Home’ boarding service, the dogs would be put out together in a small outside kennel in the freezing cold under absolutely no surveillance and with nobody on premises. Unfortunately this was the case. Not only could there have been incidents with collars getting caught on the cage/dogs potentially fighting but also a huge lack of security. Another lady arrived to collect her dogs and was also shocked. It should have been communicated that our dogs would be left unattended for any period of time in the day outside and not be advertised as ‘home from home’ boarding when kennels are involved. Over an hour later, Christine arrived. She was unaware of what belongings my dog had and everything felt unprofessional. So disappointed.

I never leave reviews but I booked my dog to stay for 1 week over Christmas. When he arrived he was 12.3kg he got weighed the day at the vets 2 days before he arrived. When my husband picked him up he was very skinny and lethargic. We took him to the vets to get him checked who confirmed he was 10.4kg and lost 15% of his body weight in 1 week. This resulted in his liver beginning to shut down.Now I can't say why this happened but I did expect to be notified that my dog wasn't eating or was losing weight before their eyes.Communication was very 1 sided, I always got a short reply but never very detailed & certainly no pictures.My dog is fine now but I cant say I would use this service again