Cloud Twelve Wellness, Spa and Family Club

A warm welcome by the lovely staff, then a chilled time in the cosy spa area with steam room, sauna. salt room and a meditation suite… then the dreamiest full body massage had me floating on leaving Cloud Twelve this afternoon. The most relaxing midweek reset. Five stars all the way! ⭐️ ⭐️⭐️⭐️⭐️

We had a wonderful experience at Cloud Twelve! We had a tour of the place and facilities with Sven who was friendly and informative. There’s an abundance of things in the Kids Club to help children learn, play and develop. I then used the spa which was nice and relaxing! The entire place is beautiful and clean, with a mix of a luxurious but also cozy feel. It’s a great location in Notting Hill, hidden in a news so away from any busy streets and crowds.

I had an lovely experience at Cloud Twelve from the minute I walked in until the second I stepped out. Upon my arrival I was greeted by the lovely receptionists and taken upstairs to the changing rooms and relaxation area. I'd booked myself last minute for the Gaia Bespoke Massage with Ilona, she's such a sweetheart who is also incredibly experienced and very knowledgeable on the techniques she used, some of which I'd never experienced before but was pleasantly surprised. She made sure I was comfortable and overall created a lovely and safe environment for me to relax in. The pressure was perfect and I left feeling a lot more relaxed and she'd helped release a lot of the tightness and I'd been massing up over the last few months in my upper body. I love how the massage was also wellness focused and I was prompted to focus on my breathing and clear my mind, the essential oils were also beautiful! I can't wait to come back and book myself in for another massage as well as explore the other treatments offered. Thank you all!

I went as a birthday treat for myself and my mum and had a lovely experience. I was greeted by a wonderful receptionist who explained everything in detail and made some excellent recommendations for our 2 course meal! She was excellent and attentive throughout. Our spa experience was a highlight with the back massage and facial and to finish off with a lovely soak in the steam room, sauna and the salt room! The ambience was wonderful! Would definately recommend x

I had a wonderful spa day with my best friend. The staff were very welcoming. It's a small spa, with a relaxing and cosy atmosphere. The salt room, sauna and steam rooms were great just what we needed on a cold winter's day. The loungers in the relaxation area were superb. The vegetarian lunch with a glass of champagne was delicious, and Louis was a very attentive host. After lunch we had a back, shoulder and neck massage and a facial. I couldn't fault the treatments, my skin felt wonderful afterwards.The only thing that would have made it better would be a choice of larger towelling robes. I'm a size 16 and the towelling robe left me feeling bit exposed when sitting down. My much slimmer friend also felt the size was small. A big cozy towelling robe or blanket would have enhanced the relaxation experience in the relaxation room.

Enjoyed every moment of my experience at Cloud Twelve today! My friend and I had the classic spa retreat. Reception was friendly, the relaxing area was quite tranquil. I had the best massage and a lovely express facial with Karyll, perfect pressure and just amazing, especially on the dolomite quartz bed! The thermal suite was fantastic, really loved the space and being able to use each room. The lunch was delicious, especially paired with a glass of champagne! Comfy robes and lovely facilities, 5-star treatment throughout!

Went for a Hen do, had the place to ourselves. All the staff were lovely, Karen took especially good care and went out of her way for us. The facilities were enjoyable- steam room, sauna, salt room & meditation room. The food was also delicious! I was disappointed with the massage itself and felt my therapist rushed, for the price I paid I would expect a full hour (my massage was ended 10 minutes earlier than what I paid for). I wasn’t given a choice of oils to choose from which my friends were given for their massages. Having had many massages in different places, I wouldn’t say this was my most enjoyable. I also didn’t enjoy the fact that I had cold oil being poured on me (perhaps warming in the masseuse hands or having an oil warmer would be good) as well as a clunking noise from the sink for a good part of my massage made it all less relaxing. Would go again, in the hopes of a better massage which isn’t cut short and more attention given to my therapy.

Excellent customer service. You get more than you pay for here. We thoroughly enjoyed our spa experience. From start to finish staff made us feel very welcome. I also enjoyed a wonderful aromatherapy massage from beauty therapist Lola. Thank you I slept like a new born baby." LOLFurther more the relaxation room

It was my husband’s birthday so I treated him to a spa day at Cloud 12. My husband had the back and neck massage and I had the pregnancy massage, it was so amazing and really relaxing. The relaxation room was so nice too, I felt incredibly refreshed. It’s a small space but you feel like a VIP as not many people are in there- it feels like you have the whole spa to yourself.The team were so wonderful and so friendly, they made him feel so special, and treated him to some champagne. The package included a two course meal which was so delicious and threw in a tasty tiramisu with a candle as his birthday cake. The perfect day for my husband can’t recommend this place enough.

Sorry for the long review but it’s needed. My mum, sister and I recently had the pleasure of visiting this spa for a day of pampering and relaxation, and I must say, it was an experience beyond compare. From the moment we stepped through the door, we was greeted with warmth and genuine hospitality. The exceptional level of customer service displayed by all staff truly set this spa apart.Every interaction we had at this establishment was a delight. The staff members were incredibly attentive, catering to our every need with a smile. They went above and beyond, ensuring our comfort and satisfaction throughout our visit. It was evident that their main goal was to create a serene and enjoyable experience for their customers, and they exceeded expectations in every way.What truly stood out was the friendliness of the staff. It felt like spending a day with close friends rather than simply receiving spa services. They were approachable and their expertise and genuine care added an extra layer of comfort, allowing us to fully relax and enjoy our spa day.The treatment I received from Carol was heavenly. I left feeling rejuvenated, refreshed, and utterly pampered.Overall, my experience at this spa surpassed all expectations. The outstanding customer service combined with the attentiveness and friendliness of the staff created an unforgettable experience. I wholeheartedly recommend this spa to anyone in search of a truly blissful escape. Treat yourself, and allow this oasis of tranquility to whisk you away into a world of relaxation and indulgence.