Glow Jewellers Dorking

Thought my ring would have been perfect by now, given the problems had previously and in the first instance that the ring broke overnight. Repaired - as you promised - then broken again, despite a different design and one of your own making, yet again - not mine! Another two precious moments of being proposed to ruined. I did have serious doubts as I am sure that you will appreciate once the ring was put on my finger for the second time and yet again - did not come with a certificate for insurance purposes - 2nd time - despite my asking you. I only wish that my partner had kept the brown cash envelope that you provided the original ring in before all of this sorry mess, because it most certainly stated that a diamond was contained within the ring, along with a further breakdown of all the other materials used, due to this fact alone, I had it inspected and valued with a jeweller unbeknown to myself, for a fair appraisal - precious time out of my day. Thank you for the diamond Pedro, turns out it was only a Cubic Zirconia. It won't be third time lucky unfortunately. I want my money refunded ASAP!!! I do have detailed letter from the initial jeweller I took it too to be evaluated and if needs be, I will do so once more to a further one. You have truly, truly ruined my special moment for both myself and my partner, twice over. Shame on you!! If I had the ring to hand I would post pictures of the poor soldering and all the other faults. I am so extremely upset, I cannot begin to describe to you and especially after we gave you benefit of the doubt and to say that there was a diamond in there, which wasn't, just makes me even more upset.

Never Open when times state. Clearly not wanting the business

Closed despite published opening times. Notice in window saying back soon, but no indication how soon.

Pedro worked his magic and did an amazing job repairing and refurbishing my Omega Seamaster watch. He talked me through the repair process, opened up the watch to take an initial look and charged a reasonable price. I thoroughly recommend Glow Jewellers and am so pleased to have found a reputable, independent watch shop and jeweller in Dorking.

Disappointing and rude service when Engagement ring shopping.The owner was nice to me and my partner initially, but after telling him my budget for engagement ring was approx £2,000, he instantly was very rude and condescending.He called a diamond shop in London, asking them for prices for certain stones. It was embarrassing initially because he told them where he was calling from like they were supposed to know who he was, and clearly had no idea.He then got a calculator out and started showing me figures like 3.8k, 4.2k, 5.3k, and started saying that's just the stone" and all of them were SI2 diamonds

Pedro knows his stuff, set aside some time to discuss everything and everything else! Great guy and a great place!

Pedro very welcoming and honest with his assessment of repair to ring. Ring not expensive but of sentimental value, he gave me every confidence that he would do a great job.

Second to none service! Friendly and really knowledgeable.My H bought a ring for me as an Easter gift. It had to be upsized. The job was done within the stated time frame, and it was done really well. It fits perfectly.The ring is absolutely beautiful. The design is astounding - I've never seen anything like it!I would absolutely recommend Glow to anyone looking for jewllery that's beautiful, comfortable and unique.

I had my 1950s Omega repaired and serviced at Glow - I was so impressed with Pedro's knowledge of fine watches. I have had this watch serviced with many specialists over the years, but nobody has had the level of depth that Pedro has. He also took the time to explain what needed to be done, and more about the watch itself.The watch came back beautifully repaired and in good time. I can 100% recommend Glow, especially if you have a precious watch. You’re in good hands