The Lighting Centre

Lots of choice, andastaff helpful picking lights, but staff do not answer the phone or call back even if you leave message and Tel. Number. Had lights on order but shop never called so after numerous calls to answer phone went over but shop closed on Easter Saturday tho website showed open.Went back over the following week to be told they had been sent to head office by mistake! Why couldn't they have phoned me. It cost nearly £8 in tunnel fees to eventually get them to courier the lights to us.Very frustrating. Hence the low score.If you want to shop here try phoning the shop to see if they answer your calls first, incase you have issues with your order.

Ordered a light from here 3 weeks ago after paying an electrion to fit it found the globe attachment was too small. Sent multiple emails that were all ignored, called multiple times always being told my call would be returned, it never was. Waited 2 weeks for a replacement to be sent that never arrived. When I asked for a refund as I was now sick of waiting I was told I had to return they faulty item then wait for a refund. After reading other reviews it seems as though that refund won't be coming. Do not order from here they are awful I wish I had read the reviews before wasting my money and time.

Item not as described on website, terrible customer service, emails ignored, I returned the item months ago & they still haven't refunded me! I phoned and they took my number but still no call & no refund! Cowboys, do not buy from here!

One star for horrific device.I Order 15 lights and only received 12 lights. One after a week has already gone faulty it randomly turns off and on. I called them up and spoke to Martin, he denied everything and was unable to help. I'm now left with a half finnish project!I do not recommend dealing with this company!

Featured on Rip-off Britain"Watch Rip-off Britain (02/05/2022 9:15-10:00 BBC1) and this company featured prominently for failing to address complaints and repeatedly breaking GDPR by posting personal details about customers that leave negative reviews on TrustPilot.Awful company. Just look at all their negative reviews on TrustPilot. Speaks for itself!!! Posting customers address

Can I put 0 stars?Awful service! Ordered £250 worth of lights and received a back pack instead.Chasing around to see how this has happened. This company has done nothing about it.Now they hang up. Awful company! Don’t use!Shame I can’t put 0 stars

Also known as Lancashire Lighting. This company has just been on Rip Off Britain for putting the personal details of customers online if they leave a negative review. Disgusting behaviour.

Ordered light fittings 7th Nov. Was told delivery in 2-3 days. Sent them an email on 16th Nov asking when I’ll be receiving the goods. No response. Called them and was given the Hermes Tracking number which shows no change in movement since 9th Nov. It’s now the 20th Nov and I’ve given up hope. I’ve asked them to send a new shipment or I’ll contact my credit card co and report them to trading standards. If you charge a customer £6.95 to ship a couple of tiny pieces of trim and then use Hermes to cut costs you only have yourselves to blame when they go missing.

Absolutely appalling it's been 5 weeks since I ordered a lamp shade, no refund & the customer service is by the same person on the phone, who is rude and hasn't delt with my complaint.Then gave me a mobile number for his Team Leader & for the past 2 weeks ,surprise surprise no answer!!!!!

Utterly appalling and exactly the same experience of no after sales service just lies, lies, lies. There is only one call handler, Martin" who seemingly knows nothing