Grosvenor Windows & Doors

A have had a porch installed. Grosvenor Windows we’re extremely professional and accommodating, and quality of design, workmanship and the final product was excellent.

I thought by paying over the odds I'd be getting a good service. How wrong! I have never had dealings before with such incompetence. I had Windows and a palladio door fitted by Grosvenor 3 years ago and experienced a a series of inexcusable mistakes.Firstly, they fitted red beveled glass in the front door and blue in the Windows!Secondly, despite ordering obscure glass for the bathroom they fitted clear, as I live on a main road this was totally unacceptable. When they replaced the glass it was fitted back to front.After being shown an impressive and attractive roof in the showroom we ordered the same to go above our bay window. What we got was and absolute eye sore.3 years on.....our very expensive palladio door has developed problems with the locking mechanism. A kick or push and I've no doubt the door would be forced open. I do not feel secure at home or confident the house won't be burgled when we are not there. I have been constantly ringing Grosvenor for the past 4 months and thus far no one has even visited. The charming salesmen who accepted my business have become difficult and evasive.In desperation to have the door fixed, which is still under guarantee, I'm now considering legal action and notifying trading standards because Grosvenor have stopped engaging.Please be very cautious before spending your hard earned cash with them.

Well, today has been testing. Tomorrow is another day, for both parties. The truth may come out...

Fantastic service!We ordered doors from Grosvenor last year, over which time there's been a few problems (leaky windows - which were the manufacturers fault, not Grosvenors) - in all that time they've come out time and time again to sort the problems.They're a great company to do business with and I wouldn't hesitate to use them again because I'm confident that if anything went wrong, they'd always sort it out.Superb - I wish all companies were this reliable.Aug 2019 - The only thing I'd add at this point is I'm waiting for a window unit to be changed - I'll keep this review up to date