John Packer Ltd

Very happy with my JP374TS Euphonium. It's beautiful to behold and a joy to play. I'm also very pleased with the team at John Packer Ltd. It's been easy to deal with them and they delivered as agreed.

If nothing else, its a superb customer service. I bought a JP Euphonium 374t model which arrived damaged but it was not noticeable. It all started with valves not working well and slides not sliding properly. Only after i noticed a bend on the inside of the bell and valve action started getting worse i thought something might have been wrong to begin with.After sending the instrument back initially i have been told that i should have reported this sooner as 2.5 months have passed since. After i sent the instrument back they paid for shipping and after inspection, concluded that it was damaged when delivering.Gladly in the end they sent me a replacement although they could have as easily just send me back the same Euphonium which they fixed.Dealing with this matter might have been stressful but their customer service was on my side all along which i can not praise enough. Not to mention that they went out of the corporate way of me not reporting this in time and still supplying me with a replacement which is without problemsSuperb instruments, backed by superb customer service which is would recommend just for that alone.

What amazing service! Went in to enquire about buying some instruments for my brass band and Amy let us try out anything that they had in! Amazing service and she really knew her stuff! Would highly recommend them and will definitely be buying from them!

We purchased an ex demo item. The case was in extremely poor condition. Dirty with worn velcro meaning the handle did not work. Although the instrument was ex demo we expected a clean and functional case to be sent. I contacted John Packer to ask for a replacement case as my son was embarrassed to take the case to school. I was told I could purchase a new case at a discount! Very poor customer service and suggest embarrassing not to offer a replacement case given the cost of the item.

It is, and always has been, THE musicians' shop bar, none for service, quality instruments, and knowledge.New(ish) location in a posh, new shop.Easy access off the M5 with parking.They are selling my Saxophones for me, and I'm more than happy to pay their fee in view of their well-earned reputation.The best.

Bought my Rath R900 Bass Trombone from here and sold my Yamaha YBL822G on the client sale scheme. Excellent showroom and very professional staff. Many thanks to Tom and Anne-Marie.

This is my go-to retailer for anything saxophone-related. They have a good selection of instruments and accessories and their customer service is brilliant. They provide a fantastic 'approval' service allowing you to test out new instruments and mouthpieces which would otherwise be a complete stab in the dark, and their prices are very competitive. Delivery is also quick and painless. I couldn’t rate them highly enough

Definitely THE place to go to if you need any modifications to your Iron Age carnyx or Roman cornus. Superb.

Popped in for a small replacement item and left with the perfect new instrument. The staff were so patient and helpful.Thank you