Vodafone

Staff are very unhelpfull and don't give a damn about your problems they are only interested in selling their devices , the employee aswell the store manager been really mean and racist 0/10 costumer service. I'm not recommending.

My dad bought himself a new phone but was having problems with his sim card. We popped in and it was all sorted quickly and he's happy as his phone is working and doesn't have to wait for a new sim.

Terrible customer service experience. Went in while on hols to ask for assistance with a Vodafone SIM card purchased in Vodafone in Princes St Edinburgh (v professional service there), had an issue with the international minutes not updating, and basically got told it was. Voxi SIM, that Vodafone sell them, but offer no assistance with them. Very abrupt bordering on rude interaction with what I think was the manager (looked a bit like the Comic Store Guy on the Simpsons), so went literally next door to the O2 store where a really friendly and helpful lady sold me an O2 SIM that got us back online.Disgusted at Vodafone Worcester not standing behind a Vodafone product (I was only asking for advice and to buy an upgrade/top-up/replacement, my transaction was them, Vodafone were happy to take our money when I bought it, but got the bums rush from Vodafone Worcester when we had an issue.

I was not happy with visit I had recently. Just to choose plan it took them 1.5h. Afterwards I had to wait till the next day delivery to collect my phone. That was a lie too. The next day delivery that they so proud of did not come to the store with my phone. Also I was not informed about the way it will all happend. No one told me about any cods I will have to present when I'm there and about the message confirmation I ment to get when my phone arrive. The stuff was nice and all but slow without passing valuable information about delivery. It's been second day and I'm still waiting for my delivery.... very unhappy.

Excellent service. Robin was knowledgeable, professional and friendly.

Useless. Left a phone for repair under warranty and they send it out to the repairers after one week. ONE WEEK. And they lied about it in my face. They have 7 desks and one employee. People come see the queue and they get out.

1st class service from Jay and his team. This is the best service I have had from any mobile phone provider. Really don't know where the other reviews came from. In my experience not this shop.

I am disgusted with the lack of respect that came from the woman in the store. I came to collect my repaired tablet and when I arrived and handed over my paperwork I was refused to have it handed over as it was not my name on the paper but my name was on the system. She did not bother to check the system and when told I could give further details to prove it she still refused to hand it over even after calling my mother who is the main account holder. Appalling! Very rude and abrupt.

Had a great recent experience in store, Abi really knows her stuff and helped me with a problem nobody has been able to fix in over 2 years!