Royston Recycling centre

My Mother and Father had such a bad experience here this Monday 17th June, Mum is in her 70s and Dad 85 (who has recently had a stroke). The 'jobsworth team' this Monday initially said they 'couldnt help', then a 2nd chap helped for 5mins then 'sidled away'. Mum and Dad struggled! Can i suggest the company employs more helpful staff who show more kindness - do they not have older parents! They will use other local tips from now! Owners please reply to this post! Your team will remember and know who they are! Shame on them!Better reviews 2, 3, 4 years ago - I wonder if change in management caused an apparent change. Perhaps Management team should take note. Parents know enjoy driving to Milton Tip, staff there are so attentive!

I was 'greeted' by the most arrogant, rude staff member today at 2pm. I arrived on foot and the moment I walked onto the site, a man came shouting and waving his arms towards me, in an intimidating manner. He was telling me, at the top of his voice, even once he was directly in front of me, that I cannot come onto the site by foot. He stood over me telling me he couldn't let me on, yet I was already on the site, by the bulbs recycling point. I am sure that he was trying to use his 6 foot plus stance to intimidate me, a 5'4 female and am also certain that he would not have behaved in this manner towards a male of similar stance. He said to me

Always helpful whether pointing me in the direction of where to go bAnd/or to lend a hand, especially when I've been on my own. I'm impressed with the tidiness of the site and how much is recycled. The staff are really good about ensuring the right content goes in the correct bin(s).

Poor signage not indicating that there is now an aluminium only skip. Apparently only allowed to dispose of 12L of oil when this is not stated on the website. Staff very blunt.

Staff always really helpful. Tidy site, considering what it's for and while you sometimes have to gueue, there's always plenty of room for whatever you have. Generally, very good, well done.

Compared to the Letchworth site it was actually pleasurable, no 90 minute queues. All parking bays open to facilitate speedy turnaround.

Very professional and helpful staff, we took a very heavy bag of garden waste which wasn't suitable for the disposal options they already had opened as we couldn't lift it up the stairs, so they kindly opened a new container so we could empty the bag into the container. They are always polite and willing to help and advise, these guys do a fantastic job.

Staff were helpful (from a suitable social distance) and despite queuing to get in, once there was well organised and quick. People were observing adequate social distance too.

Really lovely staff who helped out when questioning where to put things in the correct bins- didn't take long with a car full and very little going into landfill!

The staff were extremely helpful, polite and officiant. Very pleased with their help.