Brio Leisure Northgate Arena

Grim !Filthy changing rooms , look up above you at the pipes . Doors missing from cubicles or locks bent and they don’t close , missing tiles , very run down . Had to queue behind a gate before entering the pool even though it was almost empty .Cold pool , again all areas run down , stream room not working . Deep end coned off as they had shortage of lifeguards to watch it but reception don’t tell you that , and still charge you full price for a leisure swim. I wouldn’t use the showers as the floor was dirty so got changed and left . The reception and entrance area is nice enter the pool changing rooms and then it’s all goes downhill ! Felt ripped off

We go to the fun and floats for under 5s, my 2 & 4 yr old have great fun. I feel the session could and should last longer than 45 minutes though! Kids are not ready to leave

VERY disappointed with the service. Impossible to contact them. Wanted to take our grandchildren swimming. We went here a few years back. I couldn't get ANY response trying to phone despite trying 6 or more times during the day. Don't they have anyone on phone reception? Also, I did have an account but it would not accept my password. I tried numerous times to get a new password sent but NOTHING SENT TO MY EMAIL. Basically, we have had to give up trying to go swimming and have two very dissapointed grandchildren. Poor show Brio leisure centre.

Generally northgate arena is alright. However, they've removed the self check in machines, which can cause you to lose valuable time into a booked session like badminton etc. So sometimes you can lose up to 10 minutes just queuing instead of going straight into your booked court.Furthermore, if you book two time slots in a row with your partner.. they fine you if you don't go back to the reception to check in the second slot on top of blocking your account even though you did attend.The gym part of northgate is fine, I don't really have any issues with that.Lastly if you go swimming here, the staff don't give any instructions on what to expect for the first time. Specifically it wasn't clear that you put all your stuff in a green basket then take it out to the reception by the swimming pool. That could be resolved with better staff or just signage.In conclusion, bring back the self check in machines as it would greatly reduce congestion in the queue and the staff should communicate their expectations better for activities in general and be less rude frankly.

Pool is pretty cold.Ok for a proper swim but if you're taking the kids, have some soup first.I know, I know, there's an energy crisis and we're lucky to have a pool. Still charge you though, heating is extra ha ha

Amazing place, never had any problems, staff are kind, amazing and never rude. Large pool which is now always fully open (used to be half closed due to staff shortages) which is amazing, a slide that is always open, pool can be cold though that's why it only 4 stars. Over all I have never had any bad experiences and will continue to go.

In a state of disrepair, shocking as it was closed for a while for a refurb, the pool still looks the exact same as 15 years ago, same as the sauna and steam room.Grim atmosphere in the changing rooms with missing benches, broken hair dryers and mouldy wooden window frames everywhere, this grim feeling carries on into the pool area.Place needs knocking down and rebuilding from the ground up.

Never known a pool to need close every hour or so to change life guards. Everyone gets kicked out while it takes 15 minutes for a new one to sit down. Every other pool just gets a new one before the old one leaves.

The pool is a huge fun pool, with a water slide and a large shallow area so kids can have fun. There's a good size viewing balcony. There are small slides for under 5s and little seating areas in the water. There were a lot of people play fighting in the pool, which I personally didn't like as you kept having to make sure you avoid them. The changing rooms are also large and there are 4 family changing rooms, but you can't then access the hairdryers etc from them, you have to go into the single sex changing rooms, which is tricky for father and daughter to do. Instead of lockers, they have a basket system where you put all your clothes and towels in a basket, hand it over, and get a wristband. There is a second more traditional 25m pool for swim lessons and kayak and various other training things. The cafe has been refurbished and also has a lot of seating areas. There isn't always a member of staff to serve you. You have to press a silent button and wait in hope, between 1 and 5 mins, for someone to appear and serve you. The sports hall is well kept and multi purpose, I saw pickleball and trampolining when I was there. The gym is upstairs, which I didn't see but was very popular. Parking is next to the arena.

Last week we went here and got in the swimming pool at ten to the hour and was all called out the pool 70 minutes later for the new rules because of COVID so we was told we can just wait and go back in. This time around the woman at the desk tells us we just missed a session and I told her what happened last time. She said we'd have to wait for the next session and if we wanted to go in again we'd have to pay for another session. So for one session in the swimming pool is 1 hour 15 minutes which costs £12 for my daughter and I. It's not ideal for people who have to travel on the bus. So won't be coming here again.