Arnold Clark Oldbury Fiat / Motorstore / Jeep / Abarth

Car taken in over 2 months ago for service and MOT. Called and left numerous messages.. No call back.. Bought car off them in January with Auto care plan.. Diabolical customer serviceTried to chase up and asked if I wanted to take the car away and rebook it in... Its been there nearly 3months! For MOT and Service as part of Autocare plan (paid extra for!!) when Purchased in FebruaryI'm still waiting.. My evidence is gathering and at next opportunity will be coming in person. Lies more lies and excuses.I will try customer tel no. But if they are of same calibre of staff at Oldbury I will still be waiting.This is costing me alot of money not having a car which was purchased from you a matter of months before bringing

When I collected my car, there was marks on the bonnet which I was told had been done, tyre pressure alarm was on and the following day the washer bottle alarm came on, yet the vehicle had been point checked before release. I was fobbed off with allsorts of rubbish but i knew different.Update (04/12/23)Well finally come the day that Arnold Clark were collecting the car from my work as it was booked in with the Smart repair people (as promised). The collection was going to be 10am on 4th December. At 10:45 i had to chase it and the salesman turned up around 11:15.My car had only been gone for about an hour when I received a call. Apparently the Smart repair man has said it can't be rectified without repainting the bonnet. In waiting for this day to come i had already taken it to a reputable Smart repair company who was very explanatory and assured me that yes it can be done no problem at all.I questioned Arnold Clark if it was a professional Smart repairer or their in house valeting people, the answer was the latter, Although this changed as the story went on, this angered me even more and just added more insults, as i had been assured that I was booked in with the Smart repairs contractor. I have previously had 2 other black cars from Arnold Clark that by my own choice have had professional Smart repairs done for bonnet stone chips and the outcome was perfect, so i don't need these clowns trying to tell me different.So now I have to pay out of my own pocket to get this corrected.After reading other reviews the after sales and customer service is showing its true colours.Once i have had the repair done i will take it back to show what Professional Smart repairers do in comparison to in house valeting.I haven't updated on what was said about the tyre pressure and washer bottle because they shot themselves in the foot with the answers.

Such a great experience went to view and the next day bought the car and picked it up yesterday. Such an easy process and Ricky was helpful and knowledgeable. Would recommend !

I was sold a car in august after a week I rang to say something wasn’t rightThe head Gasket had gone and corrosion on break pads! Luckily I noticed in my 30 day warranty.The car clearly was checked before it was sold to me!They have had my car for 3 weeks and now I’m not getting any call backs or answersDo not buy a car from Arnold Clark they are clearly not committed to treating customers fairly!

Shout out to Louis Foxall who provided excellent Customer Service when selling my car. Vast knowledge of cars and super help full. Definitely returning to Arnold Clark to see Louis for any future business :)

Recently brought from them again and I have had endless issues with the car (Jeep renegade). I've had it four months and the service light has been on the whole time, they kept it all day and plugged in the battery and told me to take it for a long drive and call them if there was any issues, three months of trying to talk to someone and being passed off by reception it is still faulty.The tires needed replacing from the day I picked it up as they would not pass MOT and the emergency assist does not work, I would agree that going forward to never buy a Jeep and I would highly recommend you go anywhere else as even the service department at Arnold Clark West Brom are equally uninterested and unhelpful.The customer service from the sales team is and always has been very good however the rest of the experience is dreadful.

UPDATE 2 - car was serviced and repaired. No courtesy car , sourced our own - then the car was repaired same day. The originally rude assistant was better . I gave positive feedbackOn way home - the repaired problem returned. I called and requested a callback, 4 days later, no callThe promised valet - not doneSo now a third visit at our expense GUYS IM DISABLED AND STRUGGLE WITH THIS STUFFCOMPLAINING TO Jeep and Motability as AC customer care team have not made contact————————————-UPDATE - Called in as requested to check if hire care sourced.The original unhelpful assistant again told us “you ain’t got a booking - speak to Anton on Monday, dunno what else to tell ya”Spoke to Andre-who confirmed booking - awaiting confirmation for hire car. Await call.As a gay and disabled female on a low income - One can start to feel a little judged.—————————Motability Car Service booked online for 11.30am today. Being a Motability Customer means that I have a disability and choose to sacrifice the money I receive in exchange for a car (plus invest my own funds on top). We left at 12.45 with no serviceArrived 5 mins early and it took a further 10 mins to be acknowledged. I was then informed that my booking wasn’t for a service - it was for something else and they didn’t have the time to do the service.For the next 10 mins I was subject to what can only be described as a “not our problem” attitude. We had travelled an hour and I was in some pain and I leant against the podium style desk. I was then asked to take a seat while They tried to see if they could “squeeze us in at some point”. I declined a seat as i was in some pain after the journey. I was then asked again to vacate the service desk area in case any customers needed serving and was told “it’s also my desk you’re standing by” (the large sign did state “Customer Service Desk” - I was a customer, waiting for service - at the appropriate desk - and there were no other customers)After a further wait I managed to catch his eye again and we were told “you could be here a while - manager is busy”but by now we had found our booking confirmation and proved we had indeed booked a service. This information did.not generate an apology but we did then ask for one - the response was “for what?”We decided to give up and leave and accept that if I want the car done then I’ll have to miss my afternoon appointments and early evening medication. But - After reflecting I went back and demanded to speak to a manager. It was their fault - not mine.This time I went to a different desk and a very helpful lady called for the manager, we were advised he would be approx 10 mins (better than our previous timescale of “a while”. Again, offered a seat but chose to lean on the podium/desk and this lady didn’t seem to have a problem with this. She also offered us a drink.Manager Andre apologised and accepted it was their error but did explain that due to the time already wasted - we would still not get our car back until much later than planned. We accepted his apology. We accepted the fact that he offered to put us through as a priority but due to a medical appointment and medication timetable we decided we were unable to get the service done today. We We have been promised a call back today (not received yet sadly but will see if I get one tomorrow and update) to rebook us in next week at a time of our convenience and Anton (a different assistant with excellent customer service) also agreed to throw in a free valet due to our fuel costs and time over a 2 hour round trip being a wasted one, plus the 75 mins wait, plus the mistake)This would have been a 1 star review had Andre and Anton stepped in with some customer care. Hopefully the call will come tomorrow..