AJ Toys & Books

Fabulous wee store and Jo was very helpful and knowledgeable on lots of things, definitely be back to help a local business

Wow, this shop is a certified mindblower! I didn't think such a cozy shop could have such great product range! From LEGO to Barbie, I couldn't believe it! To top it all off, the staff where an absolute delight! I was met with a smile and warm hospitality. Would recommend to anyone!

I ordered a Lego set and no Item received I waited nearly 3 weeks tried to email them and the email failed and tried to call them and no answer on the website the automated chat advised you order is awaiting fulfilment after nearly 3 weeks,

Purchased a Lego set a week ago but didn't receive a confirmation email. Almost a week after purchasing, still not heard anything. Tried emailing, then 'chat with us' on website and phoned. After about 7 phone calls, someone answered who said that my order was cancelled as it was fraudulent and no IP address was found for where I ordered it from. Was told I could order again. Went to order straightaway to find the price increased by £60!! I have never had any issues with my cards and have made payments since with no issues and I ordered from home so no issues with IP address. Am really disappointed that the price was increased and I wasn't able to buy the set that had just been cancelled and was in stock. Lego may have increased the prices but that was stock they already had at the previous price. I don't believe there was any issue with my order and think it was fabricated to hide the price increase. Oh and the company still has my money!

Great shop with outstanding customer service…… was looking for item that was impossible to get anywhere in the UK and this online shop came to my rescue. Thank you so much

Brilliant shop, that we’re so lucky to have it right on our doorstep. Whenever our kids get grandparent money they’re straight there!So glad that this little business is surviving 2020. Please consider them before heading straight to Amazon. They can get most things Lego and Playmobil and beyond, and their prices aren’t any different (sometimes cheaper).

Do not order from this online shop, last Saturday 10th December this shop advertised the Wednesday Addams funko pop in stock with 3-5 days shipping, so I ordered it, a week later I had no communication with the store, the rude manager contacted me today, absolutely discusting customer service, we had an argument, she sent me a screenshot that the item I ordered was pre order for March and told me I need to learn to read, but unbeknown to her, I already screen shot the item in stock last week to my partner saying I found rhe funko pop in stock somewhere, so they have clearly changed it in the week to pre order after I ordered in stock, then tried to cover their tracks and made out I was too stupid to read the pre order notification that was not there last week, please avoid at all costs, I am taking it trading standards citizens advice comsumer service.

I ordered a Lego set from this shop and it was advertised as 48hr dispatch, with 3-5 days delivery. After 10 days the item had not been dispatched so I emailed them to ask when I could expect tracking info, days later I never got a response so checked the website and they have a different email listed there so assumed I had an incorrect email. This email bounced. More days went by and I hadn’t had a response to any of my emails so I ended up filing a claim through PayPal. Thank god I paid through PayPal or I don’t think I would have got my money back.Within this time they also put the price up by £30. Absolutely shocking customer service

What started as a casual online shop order, ended up meeting some of the most warm hearted, hard working people I've encountered. They faced a tricky situation with a supplier which wasn't MK's fault, but handled the situation very professionally and efficiently, a standard that most other retailers are struggling to keep up with in 2022. Lovely staff who truly do go the extra mile to take care of you, with great prices as well, I'd much rather give my hard earned money to a great place like this. Will definitely be buying from MK in the future. Excellent customer experience, five stars for certain! Definitely recommend for both in store and safe, secure online purchases!

Don't think the online store is real, they haven't processed my order from a week ago (their website says it will take 48 hours), they don't answer the phone and the email address on their website doesn't exist. Don't buy from here, I'll have to contact my bank now to try and get the money back