Monica Vinader - Jewellery & Piercing

Very disappointed in the customer service from a very snooty woman working. I went to MV Covent Garden to get my ring size and try on rings as I was looking to treat myself. One woman helped me establish my size and she was very friendly. I then asked a woman working with long brunettte hair and red lipstick if I could try on one of the rings. She did not speak to me and came across very snobby and handed me the ring. I had asked if I could try it on in the size I had just established would fit and she again did not speak and passed me the display ring… which obviously didn’t fit. She did not help, she seemed very abnoxious and meant I no longer wanted to look around and left the store. People who don’t have the time to speak to their customers and arrogant presence should not work in retail. Disappointing.

Amazing customer service always!My rings were slightly wearing tired due to lots of hand washing during the pandemic.Jackie and Esther made it very easy and explained everything in terms of the warranty. So friendly and kind at this store. Can not fault it.

Fantastic piercing experience and their “new”piercer Frederica was an angel. I felt a bit nervous to get my two piercings done today but she was super friendly, patient and gave me some water when she noticed that I could not find my water bottle in my handbag. MV team on the shop floor was very welcoming too and I will definitely be back when I treat myself to new earrings once my piercings have healed. Frederica gave me a goodie bag before I left and explained the aftercare very clearly to me. I felt in very safe hands and recommend her and MV team with all my heart ♥️

Great little store in Covent Garden. I purchased a pair of huggie hoops and I love them! I also wanted to thank Gracie in store who kindly emailed me (After I had left the store) to say a mobile phone had been left and she kept it safe. It was my daughter's phone! She realised she'd lost it when we went to lunch and was panicking. I just happened to check my emails and there Gracie had messaged me. I'm pretty certain that would not have happened anywhere else so thank you so much for a great experience all round!

Sarah who pierced my ears on Sunday 22nd Jan was amazing. Really looked after me and even asked to make sure I was happy where earrings would be once pierced. Very calming and chatty too. I was a tad anxious about the needle but it didn’t hurt too much, definitely a lot safer and cleaner than a gun. My ears were so cold from being outside I think it helped a lot. Really pleased with them. Thanks a million Sarah! Good luck too!

Purchased the necklace set of MV for the first time and received it in less than a week. The package came from London and I was amazed by how fast it can get to U.S. all 3 boxes were wrapped nicely and I enjoyed these gifts very much.

Wow. I booked an appointment for my daughter for her 13th birthday. The piercer very aggressively refused to do it because her zip card with photo wasn’t a passport or a drivers license (she’s 13!!!). The website wording was ambiguous and I had assumed I was the one that needed the id (which I had). I had a copy of her passport in my phone but the piercer rudely declined. If she had been nice about it - but she was frankly a jerk, especially when I said I was surprised because we had been here before with no id. At this point she implied I was a liar, which is when I decided to leave. We have actually had her ears pierced here in this very shop before with no id - we had to come back because they got so infected and closed up. So definitely stay away! (A shame because the first piercer we saw here was lovely - this woman should never have been hired).