Toolstation Torquay

Picking up a few bits for plumbing in these toilet huts - great staff … products available and back to work fast - free parking and easy access … signature Blue toilets are ready fir tomorrow’s delivery … thank you tool station :-)

Fantastic service from the young lady. Great idea to hold the details of your last purchases on the computer. Free coffee as well as free parking

Always friendly and a good service most of the time they have what Iv needed if not you can order and I've get delivered or you can go and pick it up .pluss prices for product are cheap

Brilliant service for even a small item. Basin plug and chain ordered on line to click and collect, within the hour they phoned to say they couldn't locate the stock but would order another and deliver it the next morning. There was no extra charge and the item was delivered as promised. I'm sure it must have cost them more than the item cost me so how can you fault service like that.

Have read a couple of the poor reviews that have been posted - I can't agree. I have been using the Torquay branch since it opened and have always found the staff to be so pleasant and helpful. Not gonna knock Screwfix their staff are excellent too. We are lucky to have two such useful outlets.

Lovely shop, but... could you show some respect for your customers by cleaning up around your premises?

Always first class not very often you cant get what you wanted on the day if not there next day service is ace

Ok and as a tradesman I pretty much know what I need so no problems there, and I pretty much get everything I needed from this branch and many other toolstations (favour toolstation of the competition). I do use alot of toolstations around the country, and I wouldn’t usually write a review. However, the majority of staff at this branch are just 'one tone', come on at least crack a smile or a bit of chitchat with customers rather than the odd near silent robotic word.I was charged twice for something which yes we all make errors, and I brought this up with the staff member to which a refund was issued.....but for customer care sake, all I got was tap tap tap on the keyboard, no apology or anything?? just a very quiet shy bye when I was handed my receipt back and that was afterI said my 'thanks for your help, bye'. Is about three staff in this store that need to perk up a bit....please please please.I did have another issue as someone else has mentioned, and that’s I had something ordered to this store for a collection. Yet I never received an email or text to say it had arrived? apparently it had been sat on the shelf for two days?.And yes, do not even try and ring customer service as they don’t exist. Even the staff are not allowed to call them, and have to use the same number as customers.... baffles me.

Was served by Ellie - Genuinely cheerful and fun person who was incredibly helpful and didn’t mind at all when I asked to swap out an item I’d originally asked for