British Gas - National Distribution Centre

Great place to tip, friendly flt drivers everytime. Decent size yard too.

Nice people working there friendly

On top of BT the worst company I have dealt with for a feed in tariff. Feel they are stealing from me . Have filled out paperwork 4 times having to wait 30 days between each time, requesting more paperwork each time have wasted my time . Will be trying to find someone else for my feed in tariff. Would not recommend this company

Before you choose to sign up your bills with this company please read my experience and make your own judgment.This company has caused me financial difficulties because of there users.A few years ago I was billed over 1400.00 because of a boiler malfunction that could not be rectified. I reluctantly paid the bill as I did not want to be in debt. My landlord did nothing to support and I had to accept this.When closing my account because I moved property I spent over 30mins with an agent that recalculated my last bill and advised I would be getting a 350.odd refund due to how much I have paid. I readjusted my finances and made sure I could settle all bills with this informationI only got a 40.00 refund on the day the funds were to be received.I have spoken to BG twice to understand what has caused the difference and today I called to understand why I haven’t heard back.They closed this down because the complaint was resolved. It wasn’t. I was told it was an error on the agent. They will deal with it internally.Frankly the people skills of this company is appalling. You put a lot of trust in these agents to guide you and tell you what to do.Every time there is an error I have found them to be the most unhelpful people that frankly make me feel small and dumb every time I come off a call. They have caused me financial difficulty because they told me the wrong information and I am a fool to have trusted there word. You would think a professional technical support would have more liability than that.Listen to my frustrated review and find a provider that cares for their customers or ignore and I hope you don’t have the same experience that I did.

The worst customer service ever

Went there as part of work experience on behalf of my plumbing course. The biggest and only British Gas warehouse in Britain. The amount of systems and technology in place is breathtaking. Although the canteen could be improved in size and food.

So the reason for the such poor review, is as follows; Once purchasing a EV charger from Hive on Wednesday 21/06/23, I received a text message the next day, stating someone will be in contact within 5 working days to organise a date for fitting. After waiting 4 working days, I thought it would be best to check what was happening. Once speaking with one of the Hive EV team, they stated on the 27/06/23, that the job was only sent that day to Crystal Electronics 27th, & it was a fault on there system that I received a text that on the 21st. They did however say, now that the job has been sent to Crystal, I could contact them to organise a fitting date. Upon contacting them, they were unaware the job being sent through. So I called Hive, & they confirmed it has been definitely sent, so for the 2nd time called Crystal, & a manager stated they have now received it, however they couldn’t find it due to there being a double space within my post code. Despite this, they managed to get me in for there soonest appointment, 03/07/23.On arrival of Gavin, he was very polite, then got on with the job at hand. I was told by my wife that everything wasn’t finished, due to Gavin having a phone conversation with his managers on loud speaker in our living room. He stated that there is power going from the property to EV charger, however no power currently coming out, & this is due to a faulty part. At the time he was prepared to travel back to base, however the managers refused this request, stating they will get someone to come out on Thursday to fit the part. The following day when looking at the work completed, I found out that the holes made hadn’t been sealed, allowing weather ingress into the property, also a rubber bung missing from underneath the charger.On Thursday 06/07/23, nobody arrived, & I then made a call to Crystal, to find out when they would be arriving. They told everything there side was showing as complete. After explaining the situation, & the phone call that Gavin had, they denied this, further stating everything was definitely complete. I then went on to further explain, that besides this, there is obvious work inside & outside the property that is not complete, but there only answer to this was to come out in 2 weeks time. I decided to call Hive to raise this issue, which they told me its no longer there problem, this is for me to deal with myself, & to organise everything with Crystal. They also went on further to say, that its my word, against theres! After explaining I had photos, they asked for me to email them, but didn’t provide me with an email address. I then called Crystal, finally speaking with Stanlee, a Technical Director, he then reluctantly, had one his electricians, to come in on overtime, & sort my concerns out on Saturday 08/07/23.On the Saturday, a different electrician arrived, & decided to swap out the whole unit, & along with sealing the exterior hole. He also fully explained the next steps, telling me to contact Hive on the following Monday, to organise getting the EV charger online, with the ID number he showered me, on the side of the unit.On the Monday, I managed to link the EV charger to the Hive app, with the help of a member of the Hive EV team, & at this time requested for a manager to call me, so I could explain all troubles I went through. After multiple calls, & emails, eventually 2 weeks later, Michelle made contact with me. Although she listened to my concerns, she sent a follow up email, which missing out key parts from from what I said, making it look like Hive did nothing wrong. Further to my disappointment there was no good will compensation provided as a way of apology!

Pls do not join this Thef company unprofessional employees my second time bas experience with this company I have problem with meter they send me estimated bils I cal 100000000 time and every employee have different statmint they laying to me finally I found problem my self my property meter releated to utility company and British gase not change meter and they send just estimated bils wich is too high plz that’s my second time bed experience with this company never join again

Never ever problems when delivering, friendly staff.

I am unable to find who in British Fas actually deals with their feed un tariff from solar panels so happy to reallocate this review if necessary.My experience of British gas feed in has been awful. I bought a house in 2017 and despite my solar system being registered with them it took months to get it re registered. Eventually I started to get payments which then stopped for no apparent reason for about a year. At this time i decided to add more panels and the installation team contacted BG and found that they needed a photo of my meter to release payment. I had no record of them requesting this so was annoyed that no letter or phone call had been made to direct me, the client in what they wanted.Once ny new panels were installed in September 2022 I received no payment for their contribution for a year. I raised it with the ombudsman who was very efficient and helpful and eventually i got one payment over a tear after installation. I submitted my next request for payment in reply to their email and was told my reading was too high. I sent a picture of the meter as requested, no reply.. i have now written requesting payment or I will invoke Ombudsman assistance but still no reply. A definite do not use’ company in my opinion.