Charles Hurst Land Rover Belfast

I recently had my vehicle repaired by Charles Hurst, and I was pleased with the quality of the work done. However, I did experience some frustration with the 3rd party warranty process, which took over a week to resolve. Despite this delay, the staff at Charles Hurst were helpful and kept me informed throughout the process. Overall, I would recommend Charles Hurst for their excellent repair work, but advise future customers to be prepared for potential delays in third-party warranty issues.

The sales and service department are like night and day. I wrote a review in March 2023 when I got the car saying how good the service was. At that point I had not spoken to the service department. They are rude and just don’t care. In particular Michael Convey , the Service Manager and Paul Herriot, the General Manager. Avoid this place if you are looking to buy a used Land Rover especially a diesel. The warranty is just a sham and does not cover the issues that I experienced. In particular the DPF! I was quoted £2500 to get it fixed 4 months after I bought it. After several emails and threats of Trading Standards it was agreed they would fix it but would not guarantee the parts. They did not fix it correctly and from then on there was nothing but issues. I handed the car back and lost money over it, but it was relief to get rid of it! They are now selling it again on their website so avoid at all costs because that car had a number of issues.

I reported a lag in my wife’s Evoque last Oct/November.Charles Hurst Belfast tell me they can’t find it.I left it in again last Monday 12-06-23 and on Wednesday 14th they rang me asking for permission to test drive it.They had full permission to do whatever necessary on Mon 12th before I left, and I even asked them did I need to sign anything, they said no.My wife had already received an email saying to drop it into Sport mode for faster acceleration when taking off.What kind of response is this, when you buy a supposedly quality car from a reputable manufacturer.This saga goes on and on.I have no car since Monday, and no communication from Charles Hurst, as to what is going on, other than to ask if they could test drive my car that was left in 3 days earlier.I have tried to make a formal complaint to Land Rover UK but cannot get a proper email address. So convenient of them.The people on the front desk try their best and have to face the public, when the people behind the scenes sit in their fancy offices hiding.EJ has tried tirelessly to resolve this without success to date.I wonder when I will hear back from Charles Hurst re my car?I would NOT recommend this company to anyone.An update to my post 2weeks ago.Sean the service manager contacted me and apologised for the inconvenience. I requested Charles Hurst to keep the car and drive it over a few days, which they did, and thankfully they realised that what we were saying about the lag was true, as the engineer experienced it while driving.Sean immediately got the issue sorted with the gearbox, and under warranty, even though the warranty had expired in October/November last year.This is the kind of service that customers should receive, without having to complain or go on any social media to get a response.I am very thankful for Sean’s assistance and if every customer were to receive this level of service then I would have no hesitation in recommending Charles Hurst.

Just watched a video showing the Aftersales Manager in JLR assaulting a man with a camera, absolutely disgusting and unprofessional behaviour. Senior staff seem completely ignorant of what constitutes public and private access and Lookers will be contacted to make sure staff are educated on the matter.

We recently purchased a Defender from Charles Hurst. The salesperson was very helpful at all times and continues to be so. No question or effort was a problem and this person was always available when we got in touch, as well as being proactively communicative. All options were outlined to us and we felt fully informed in making our specification choices and funding choices. We are delighted with our new car and the salesperson has continued to be very helpful and responsive post sale, helping us to understand features of the car and to explain options to us regarding a service package. On the basis of our experience with the salesperson and also on the basis of our first week with our new car, we would not hesitate to recommend this salesperson, we would not hesitate to recommend Charles Hurst Land Rover, and we would not hesitate to recommend the Land Rover Defender!

Rang to book my old Defender in for a Safety Recall. I was bluntly told that because I had not bought the vehicle there (unlikely when the vehicle is 11 years old and bought used) that I would have to take it elsewhere due to their policy. Difficult when Land Rover only gives you 2 options.I added that my father had bought quite a few vehicles from them over the years. I was still given the same response.Make your own mind up on that. But if I ever had any goodwill towards them, I don't now.

a series of horror experiences, both with purchasing a new Land Rover and with myJeep when Charles Hurst forgot to tighten the bolts on my rear left wheel when they serviced my car. I was minutes from a serious accident. This should never be possible to happen and yet I have fought for weeks to get this taken appropriately seriously - truly shocking

The staff at Charles Hurst land-rover were fantastic especially Ross our sales consultant for being so professional and friendly and helpful in the selection of our new velar.I would like also to thank the rest of the staff for making us welcome each time we visited