Chapter Care (North Devon) Ltd

Three star review, the carers are great, but company sucks! The carers would get 5 stars - but the company gets 1, so it averages out at three stars. The office are appalling at communications, they never contacted my parents to say sorry when my Nan died, let alone send a condolence card or a 100th birthday card. Simple things a company can do to make it look like they care are not just about the money, which in this company seem to be. I’m appalled after all the years of them coming to my parents house to see my Nan 3 times a day and the company didn’t care at the stage.

Chapter Care looked after my Dad for two years, who was then 97 in his own house. He desperately did not want to go into a residential home and Chapter Care helped him achieve this. During this time they were caring, diligent and proactive about his care and sensibly increased the visits from 2-3 daily when they realised he needed extra input. I cannot recommend them enough, going well beyond what was agreed in his 'package' with no extra costs ... they were all brilliant. They are a busy organisation but always returned all our calls or Emails. Thank you Chapter Care we could not have carried out his wishes without you. Bob Gilly (and Carole) Weaver