The Portland Hospital, part of HCA Healthcare UK

The doctor is good. However I feel there is lack of management of the whole process. We were told to wait for the blood test and my son was given some numbing cream. We would need to await 45 minutes (from 12:35 pm to 1:20 pm). But upon 1:20 pm, no one seemed to give us any guidance the subsequent steps. I had to ask the reception how long it would take to wait (twice)- but there is no clear indication only asking us to wait. We eventually got the blood taken but that is around 2 pm. I almost missed my following meeting. Very disappointing experience.

They are so organized! And the entire experience was amazing, they made me very relaxed and I was no longer scared of having my procedure. All the nurses are great especially Diana and Aika....They are amazing and genuinely care. I was well cared for during my stay And the food is amazing. The hospital is very beautiful as well. And I had all I needed. I am very pleased with the overall experience and will surely recommend to my family and friends

I cannot fault the care my daughter received.An anxious 15 year old - I was very concerned about her having a procedure/ general anaesthetic.She was treated with such care and compassion,. She didn’t panic and found the whole experience a positive one and that is down to the expert care she received. Her nurse, Pip, was amazing with her- calm, friendly and put her at ease immediately. Cara, a play specialist showed her photos of what to expect such as the anaesthetic room and the recovery room- she found this reassuring. Her visit from the anaesthetist answered her concerns, Dr Phil Cunnington was delightful - lovely fun manner - she warmed to him immediately. After the procedure, dr Thomson came to chat with me and discuss how it went, again very reassuring. The room/ toilets were spotless , the food was excellent - all staff were professional and friendly.I am so grateful that her first hospital experience has been such a positive one.On discharge she was given a lovely Portland teddy which she immediately named Pip after her nurse - that speaks volumes!Thank you to everyone that contributed to her care.

Travelling from Cyprus to seek the expertise of Professor Peter Cuckow, for our7-year-old son’s surgery has been a significant decision for our family. Words cannot express our gratitude for the professionalism, exceptional skills and care provided by Professor Cuckow during this procedure. He is truly an outstanding surgeon and we will always be grateful for everything he has done for our son. Our son is now on the path to recovery and we couldn’t be more thankful for the successful outcome.We want to extend our heartfelt appreciation to the entire medical staff of Portland hospital, involved for their dedication and commitment to ensuring the best possible care for our son.We specifically want to express our deepest gratitude to Nasra Ahmed, the pediatric urology nurse specialist at Portland Hospital for being an amazing professional but mostly a beautiful human being. Your genuine compassion and concern on our son’s well-being, was for us a great support and reassurance every step of the way. Despite the challenges along the way, your fun, warm and kind personality made a significant difference in our son’s psychology and we are forever grateful for that! Once again thank you for everything!!!

Excellent care received from the moment I arrived to when I checked out. I had a hysterectomy which required 2 nights stay. All the team from the nurses, consultant, anaesthetist, cleaners and people that delivered my meals were extremely attentive and friendly. Couldn't have asked for better care. The facilities were also perfect - clean and easy to use. Highly recommend.

This hospital used to be nicer and more efficient. The facilities used to be so good for a private hospital. I was given a room with a shared bathroom in the corridor. :-(. Not happy with that. The procedure was booked at the end of the day which is not ideal and even worse when is delayed. Which meant I arrived at the hospital at 4:00 and left at 10:00pm for something they could have done during the day. Walking with my son during a freezing night to get our transport after having anesthesia at 10pm wasn’t fun. Also I needed water and I had to call the caterer twice after 40 minutes to ask where it was. Disappointed

We attended a hematology pediatric out patient appointment. We were pleased with all aspects of our daughters care. Especially the specialist knowledge and skills of the consultant. The speed at which we were seen was great- resulting in a positive impact on the whole families health. Thank you

What an incredible experience. My son & family were looked after from start to finish. Professor Peter Cuckow is an amazing surgeon. Naz the urologist nurse is a beautiful soul. When having my son’s stitches removed she made us feel comfortable and is exceptionally good with children. I would recommend both.

Great experience having a baby here and also a minor surgery post birth. We love the quality of care we always receive from the specialists, doctors and consultants we’ve worked with. Always wonderful.