Factory Lane Autos Ltd

I am sorry to have to say that although my car was fixed, the actual people lacked customer service , on one occasion I spoke to a lady who was rude at best, they said it would be a week until the assor would be able to look at it for a week so why take my car in a whole week early. I was given an automatic but was 20 years old and was noisy smelly and the power stierring was poor I would not recommend this garage for personal customer care

Fantastic service when my car was in accident. Paul and David (delivery driver) were fantastic. I would definitely recommend this company. Glenn Eagle

Great service and great staff. Repaired my vehicle after an accident and resolved a tricky minor issue caused by the accident that I think most other garages would have given up on after a few tries. Thanks!

I have just had my vehicle returned after bodywork repairs to both nearside front and rear doors and the car looks as good as new, an excellent job! The delivery driver was very helpful and friendly when dropping off and collecting the courtesy car and returning my vehicle after repairs had been done. I would be more than happy to use Factory Lane Autos again for body repair work.

Needed the exhaust replaced. Dealt with David upfront, Paul picked the van up bang on time. Was kept in the loop about proceedings by David regarding what was happening and the van (duly valeted) was delivered/returned/ dropped off by Richard bang on time, With it's sparkling new exhaustFriendly, courteous, professional service from start to finish. Having never used FLA before I started naturally with concerns, worried about placing my beloved van in the hands of strangers,. I shouldn't have worried and I finished with a smile. Thanks to all at FLA for a job well done. Mike

Fantastic job on my Ford Connect Van. Came back as good as new and cleaned inside and out.First Class job!!!!! Highly recommended!!!

Used FLA for a rear brake disc and pad replacement. Dropped off on Friday morning hoping to get the car back in working order for the weekend, and the job was done by 1pm. Fantastic service by a nice bunch of people.What I appreciated was the transparency in quoting and their COVID-safe compliance. 5 stars.

Completely dishonest. Avoid at all costs. Did an estimate for me returned the car with a completly empty tank. Its only 30 miles to the garage so who knows what they were doing with it when it was in their possession. Either drained the tank or were out joy riding. Also light was further damaged on its return. Only a crack when I gave it to them but returned with the lense completly off making it illegal to drive on the road.