Smyths Toys Superstores

Place was neat and tidy, didn't have in stock anything I wanted so went to MenKind instead. Service was great however

I've been calling the store for 2 days straight and no answer. What sort of customer service is this?

Have tried to contact the Bradford store by telephone, to resolve an issue, but unable to get a response to be answered. Tried the three Leeds stores to help resolve the issue & they don't answer either perhaps it's company policy not to answer the phone to the public. .

I brought a football book and someone had already stole the packets out of it and it cost me £7.99 for nothing

Great store but terrible service. Nobody seems to be in charge with only one person on the till at a snails pace. Nobody at the customer service just young kids employed to make sure the sheves are straight. This is the worse run Smyths I've been to.

Went to purchase car seat for 3 year old. Was dealt by lady called JOANNA. She was extremely helpful as she spent alot of time with us and explained things very well.I then told her that we had an issue with our pushchair which was bought some 2 years ago and she took further time out to resolve that issue there and then by exchanging the faulty parts. Couldn't thank her enough for great customer service and care given. She is an asset to the company and i hope she gets the recognition she deserves.

Went to the store today with my daughter and she picked out some toys with her pocket money. After spending ages and her finally deciding what to buy, we get to the counter to pay and the lady said it was a lot more than the price listed on the shelf. When we went back to check & the boxes were all stacked in the wrong places and prices incorrect.After returning the items to the shelf my daughter chose some different items and again the prices were incorrect. The member of staff I mentioned this to moved some of the boxes to the correct place. This isn't simply customers putting stuff down wrong as there are loads of boxes behind the ones on display. Some of the items also incorrectly priced are high that require a ladder to access.Was trying to teach my daughter about money today but that was hopeless:Daddy is this one £10?No its £29But the label underneath it says £10?I know, but staff have put all the toys in the wrong placesAfter finally getting items within her budget we went to pay, I said hello to the lady on the till and didn't get a smile or response. I mentioned that all the items appear to be priced / on wrong shelfs in the shop and she just ignored me and didnt say anything. I asked my daughter to hand the money over to the lady and teaching about transactions and there was no response. I said bye and again no response. She was chatting to her colleagues before I came so isn't deaf dumb or blind, just extremely rude.Appalling customer service and organisation of product placement in this store. Next time will stick to Amazon

Really unhelpful staff! We came to get an expensive toy but decided to take our business elsewhere due to the poor experience with a staff member

I have worked here for the last 5 weeks and have only missed 1 day off as I have diabetes and had serious chest pain and weren’t able to go in I sent a message to the work group explaining and even rang the Store number numerous times I was hard working and respectful and perlite and didn’t act inappropriately or with any attitude or violence but I have been terminated from my contract before i shift ended without any notice there is no reason for them to terminate me on my shift without notice if I haven’t been violent or even stole or been disrespectful if I could give them no stars I would because I know it’s uncalled for and believe it’s racism I’m a 22 year old black mixed race man and the only one who worked there and cause I missed one day they wanted to pick that as a reason when there are multiple people that work there and miss days and be inappropriate over mic and hide stuff before other stock and just be unprofessional but I’ve been terminated because I missed a day off with a valid reason it doesn’t make sense and is out of order

The shop floor assistant Joanne is the rudest worker I have every had the misfortune of meeting. She shouted at me today when I was trying something on my buggy with my new born in the pram. Absolutely appalled at her disgusting customer service ! She should not be working in a child’s store!! Thank you to the manager who shut her up!