Hereford County Hospital Emergency Department

Brilliant team of hard working, friendly nurses and doctors and support staff. Waiting times are long but everyone doing their best with lots of patients.

Can't treat major trauma so have to travel 50 miles to Birmingham...where you will be dead by the time you get there, utter disgrace

Got seen straight away

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Only 1 person in the queue. Staff very friendly and caring towards my mother

A long wait….but considering the number of people…the service was exemplary. And I’m very grateful to them all. All polite, smiling and friendly. Thank you very much.xxxxx

Visited the eye emergency department and couldn't fault anything. From the courteous and helpful receptionist, the porter in the lift giving directions and last but not least, the very efficient doctor who spotted the issue in seconds and was very funny too.

Terrible experience. Staff were rude, the toilets were out of order - so I asked the gentleman in grey uniform where the next toilets were, he grunted around the other corridor and walked off to gossip with the receptionist.Staff were in the reception area gossiping away whilst an elderly male patient was bleeding through his bandage in the reception waiting area. We raised the situation to get help but the receptionist just blatantly ignored us. Once the gentleman finally got help, we were all shocked to see his wife was left to mop the floor with tissues (which we and other patients sourced ourselves to help the lady). We offered to help, but she was so embarrassed and carried on by herself. No staff or nurses etc helped. Terribly uncaring... 20 minutes after the couple left for treatment the blood was still not cleaned up by staff. Other patients started walking and treading in the blood. We asked again for the blood to be cleaned up, to which the receptionist stated that she had called the cleaner. There was no infection control, another patient waiting for treatment had to put a wet floor sign ontop of the blood area to stop people walking through it. 30 mins later, there was still no cleaning of the area, it was how we left it. There were also no water facilities to get a drink, but strangely a dispenser of cups on a corridor wall- which had a layer of thick dust on top. And the triage nurse was unaware of dried blood on the floor right by her foot under the desk which we pointed out to the nurse, who was completely unaware of the blood on the floor. We were left disgusted and other patients refused treatment and walked out due to the terrible level of cleanliness and very rude staff.

Thank you for caring this am. The treatment my husband received was amazing Richard Stephen Bayliss. Efficient, warm and professional staff

Good caring staff....