Royal Mail Post Box

Extremely rude young lady with glasses behind the counter. I was told my parcel hadn't arrived and she kindly let me look in the book to find my name in there. As it stands only 1 item was written in the book for me, however the parcel that was meant to be delivered the day before had not been written down. She told me to go back to my local collection office which was 2 minutes away - they told me that it had definitely been sent there.This lady ended up shouting at me across the room in front of everyone, as if I'm some kind of criminal and I can't understand English. Not happy at all

Tried sending a parcel second class signed for and they charged me for first class. Ignorant staff, don’t send stuff here.