David Lloyd Epsom

I recently had a tour with Becks and cannot fault the customer service provided.I enquired with the club and shared details of a visitor I would be bringing along suffering with their mental health. Becks' approach to the visit was incredibly understanding and sensitive and made sure to make the visitor feel welcome and understood during the tour.The facilities on offer were top class and although menbership is at premium price point, the service and amenities cannot be compared to most other clubs nearby.Communication is quick, phones answered, questions answered and thorough tour. Absolutely zero pressure to sign up after a visit.

Really great club - facilities are undergoing a revamp and will be amazing when finished. Martin was very helpful guiding me through the joining process, and taking on board a couple of issues I had had. Holly in the gym has been super helpful getting me used to using the gym regularly and being set up with a routine. All in all a very good, high end experience and I'm glad I re-joined.

After all the renovations this club really is great. Yes it is a premium price but it is nice to know the changing facilities are cleaned very regularly and things are taken care of properly.The new spa is absolutely wonderful as well.The swimming pool can be a little cold if you're just playing with kids but for those who are doing laps it is fine once you warm up.

Excellent customer service when purchasing my membership, Holly was very helpful and explained everything very clearly. The tour she gave me was very informative and I was very impressed with the clubs facilities. I will definitely be recommending the membership to friends and family.

An Outstanding Gym with Brilliant Staff Member Becks!Review: ⭐⭐⭐⭐⭐From the state-of-the-art equipment to the impeccable cleanliness, everything surpassed my expectations.However, what truly sets this gym apart is the exceptional staff, and I must give a special shoutout to Becks for being downright brilliant! From the moment I walked through the doors, Becks greeted me with a warm smile and made me feel welcome. Her genuine enthusiasm and dedication to helping me reach my fitness goals was truly inspiring.Becks possesses an extensive knowledge of David Lloyd and is always readily available to answer any questions or concerns I may have.In addition to their expertise, Becks consistently goes above and beyond to ensure everyone she deals with gets a five star experience.Brilliant club!

Constant delayed refurbishment work, no spa for a year and a half , gym was a shambles when it was being refurbed no space to hold more than 15 people, now the food place is having work undertaken so no food, so you have all these facilities not working and they don’t offer any guest passes or apologies etc yet expect you to pay full price and on top of that the monthly rates go up not once but twice from £112 - £140 in the space of a 4 months. Don’t be fooled by the new year deals they’re bound to offer you!

We just rejoined after lockdown and had a wonderful swim in the pool! Really pleased that Holly in the sales team was gently persistent and kept in touch, without putting pressure on us, and helped us find a good way/time to join. She was a great ambassador for the club. Looking forward to swimming outside soon (maybe the autumn will be the new summer?) and enjoying the new spa facilities.

I love being a member of David Lloyd. Becks initially showed me around and is a real asset to the club, explaining all the facilities and answering all my questions. The club is great, staff are friendly, facilities are top notch and there is just so much to do.

How can it be that access to the spa requires you to pass through 2 security gates but the bike shed is publicly accessible? My bike was stolen along with 5 others which is unacceptable. Surely David Lloyd should be encouraging members to cycle, if not for their physical and mental well-being then at least to free up spaces in the often full car park! A clean, secure bike shed with a track pump and basic tools isn’t much to ask for considering the cost of membership.“At David Lloyd Clubs we believe that health and fitness isn’t just for January. We believe that long term health, fitness and happiness comes from a sustainable, balance and long term approach to wellness.” Just make sure you come by car because it’s difficult to relax in the spa while worrying about your bike.

We had a wonderful tour from the lovely Becks, who showed us the great facilities on offer. The amount of things available for families is fantastic and we loved the new spa facilities. It looks like the right balance of relaxation for adults and entertainment for children. Becks was wonderful at showing us the range of things on offer and we can't wait to use it all.