McDonald's

Absolutely disgusting customer service from a female member of staff on Sunday evening. If I could give zero stars I would. Didn't even say hello to me when I arrived at the window to collect the food, just stood there with a miserable look on her face. I very politely asked for some tomato sauce which she completely ignored. I then asked again please can I have some tomato sauce" to which she spat out "it's already in the bag" and gave me a filthy look. Oh brilliant

On a delightful Sunday afternoon, I decided to swing by this establishment and utilize their convenient Drive-Thru service. Opting for a seamless experience, I placed my order through their user-friendly mobile app, with the memorable order number RV46. Despite the seemingly endless queue, my wait turned out to be pleasantly brief, a testament to their efficient service.Anticipation heightened as I eagerly received my order, and I must say, I was not disappointed. The order arrived in impeccable accordance with my expectations. A standout was the refreshingly cold Coke Zero, generously adorned with ice cubes, a refreshing touch for a warm day. The meticulous attention to detail extended to the condiments as well – ketchup and napkins were thoughtfully included, a small yet significant touch that added to the positive experience.However, while most of the experience earned high marks, a couple of aspects kept it from achieving perfection. The French fries, though deliciously crispy, leaned towards the shorter side. While I recognize that some patrons appreciate this texture, I hold McDonald's to a standard of providing the longer and softer variety, which I've come to expect and cherish.Furthermore, the challenge of finding a suitable parking space cast a minor shadow over the overall experience. Despite maps indicating a lack of busyness, the reality was a cramped car park that barely accommodated the vehicles of eager customers. Navigating through the tight spaces, I circled the vicinity in search of a suitable spot, a task that took some patience. Eventually, I managed to secure a parking space after a few laps around the restaurant.In summary, my visit to this establishment on a sunny Sunday was marked by positives such as swift service, meticulous attention to order details, and a refreshing Coke Zero. While the crispy French fries and the congested car park tempered the experience, they were not enough to completely overshadow the overall satisfaction. My rating of 4 stars reflects these ups and downs, leaving room for a touch of improvement while acknowledging the highlights of the visit.

This store does not welcome families with kids. Visited 6/12/23 and nearly half of store closed before 7pm (Store policy apparently according to store manager Andrew). Area where all kids tablets are. Embarrassing.

Waited 15 min to get this lovely egg and chees muffin with a bit of dirt inside.Definitely won't be coming back.

Was served on 9/12/23 at 4:20pm by a lovely young lad on the counter. Unfortunately didn’t catch his name but he might remember me as the girl who wanted lots of extra gherkins. This boy went above and beyond and demonstrated exceptional customer service skills. Noticed him being lovely with other customers too. I never write reviews but someone really needs to commend this lad for his politeness and care. Thank you so much to him! Made my day.

Absolutely woeful I appreciate it's Sunday and there busiest time but staff seem to not care. First person responds on the talk box saying hello in a seductive voice as though he is trying to chat me up. Go round to get my food wait at the first window no one is telling me what is going on ask what's happening to be told they are waiting one my drinks. wait another 5 minutes to be told to drive to the next window where I am sat for a further five minutes. I get out of my car to walk to the next window when somebody appears to say what ya want" I explained I am waiting for my large coke to then have another member of staff magically appear give a half arsed apology for me to then realize they gave me diet which I can't drink so threw it away. Never again"

What a dreadful dreadful experience! The drive through is a joke !! Ran by children have have way too much attitude and are rude to a degree I can’t believe. I simply ordered a breakfast meal and there were no vehicles in front or behind . Was then ordered to move to an empty bay which I declined to do as previous experience of this became frustrating when several other customers would then be served whilst waiting much longer than needed . As there were literally no other customers I stated I would remain where I was for now. The attitude of the girl at the window was terrible and she slammed the window closed where I didn’t need to be a lip reader to see she was complaining to other members of staffAfter a further lengthy wait I sounded my horn to gain attention as I was now being ignored . Asking to speak to the manger I was told that the person I was speaking to was indeed the manager! I mean if you’re going to employ children and place them as mangers then there lays your problem . Zero experience at dealing with any kind of issue effectively. When my meal was finally thrust into my hands the following picture was what was presented! Utter garbage and went straight in the bin.McDonald’s please employ some decent staff who who at least have some skills and experience and someone to ensure that food at least resembles what’s being advertised would be nice tooThough I shan’t be returning anytime soonDisgraceful

We come here regularly but today we decided to eat in and overheard a few exchanges with staff and customers. We both couldn't help but notice that the staff were above and beyond helpful. They just seemed to go the extra mile.In the past we've had the odd issue with orders on the self serve and again the staff jump into action putting things right.Probably best customer service of ANY other McDonald's I've ever been to

The day was grim, and as the drizzle covered my bestfriend’s car’s windshield i couldnt help but wonder: is this what life is about? cheeseburgers, chips, medium sized cokes… is this what capitalism is about? or is it about the connection between customers and service people? ashden and i made a connection almsot immediatly. Day made. His service was 11/10.Upon pulling up to stall 4… we were greated by our food. Amazing and delectable. Perfect for a grim durham day. Despite missing cheeseburgers my companion swiftly entered Mcdonalds… secured the bag (cheeseburgers) and brought the biggest present of all … 2 pots of ketchup. Alhamdullilah.Thank you ,Mini Cooper

Very busy. There were no seats. There were five in our group, two adults and three children. We had to wait for seat although there was a table that could seat at least eight but this table was reserved for Mc delivery service yet there was only one delivery person sat at this table. We eventually got seated on a small table designed for four. To say we were cramped in was an understatement. The food as always was just luke warm the kids had happy meals they were happy.