Beresfords Estate Agents - Colchester

Beresfords on the most part are okay, However they have failed in letting themselves into my property without prior knowledge (I check emails daily including junk); even though both I and my partner have expressed to not enter the property when we are away.Even with every 4 month inspection we have never missed one email or inspection, this un-authorised entrance falls flat of what is expected from you letting agent and home. This breach of privacy is a basic requirement I feel any company should follow. I feel sorry of who doesn't have cctv and how many homes they do this unwillingly to without anyone knowing. The fact they take pictures during these inspections I would have thought they would have better privacy standards.UPDATE: Recently Beresfords have contacted me apologising for this situation and stated that this shouldn't have happened. They were honest in stating that they did not send me an email although all other inspections on the day in question did get an email. When discussing going forward I suggested instead of treating no response as a okay and go ahead" to enter my property that only explicit confirmation will be used going forward in my case. This was accepted with a very can-do attitude.I will note that I was questioned about this review and asked to update as it was felt "that 1 star was harsh" considering they made a honest mistake. In reflection

My husband and I rented with beresford for 2 years and the customer service we received was great. We had an exceptional experience with Kate, who ensured every query or issue was seen to as soon as possible. Kate would always provide us with timely updates. She was warm, very receptive and professional, certainly a great asset to the team. Thank you Kate for making our experience delightful!

Beresfords offers a professional service and I was very pleased with the level of expertise offered by Tessa Stanford Marla. The time management was spot on and I was grateful to have everything handled smoothly from the property viewing right through to the handing over of the property keys. Would definitely recommend Beresfords in any future endeavours.

Rented a property through Beresfords for 12 years now.Whenever there is a maintenance issue Joleen is a wonderful contact and does everything she can to help resolve the problem in a timely manner.

We were actually recommended Beresfords by another local estate agent that we previously dealt with.Our appointed agent, Maria Keen was absolutely superb throughout the process, communication was excellent, the service could not have been more professional and overall we could not fault the service we received.Even the buyer commented on how great they found dealing with Beresfords and Maria.If you're looking for an independent agent with real local knowledge and outstanding customer service, Beresfords Colchester are highly recommended.

I had a wonderful experience dealing with them, and now I have a beautiful flat in the centre of Colchester. We can now quickly open our gate and walk to any store in town or move anywhere from a bus stop nearby. Also, the rent and condition of flat is appreciable. I think Beresford is fantastic. Thanks

I want to say a big thank you to Berresfords Agents in particular Dominique for her help and assistance in taking on managing our property and securing a tenant so quickly. Dominique listened to our concerns and was very understanding. We could not have chosen a better Agent. Thanks Dominique.

Joleen ia a great asset to the Beresfords team. Overseeing our property while we reside overseas, she keeps us up to date with any issues. Thank you for doing a great job.

Stress free letting!!!Joleen has been in charge of getting a problem resolved with the hot water in a property that I let. She was very thorough in giving me the information I required to make an informed decision and was able to convey this to a plumber who was able to fix the issue quickly and with hassle. Letting a property can be stressful when you know tenants are without water but knowing thay someone is there to deal with it is an amazing weight off your mind