Willow Haven Pet crematorium and cemetery

Very kind & understanding, lovely little room to rest your pet. Communication to collect ashes right on schedule.

Thank you so much for your empathy and the way you have taken care of ouf beloved cat Floyd. Thank you for listening to us during this difficult time. Floyd is back home with us where he belongs.

Today i took my beautiful Whippet Jazz" to Willow Haven where i was met by a lovely lady. She showed me to a lovely little peaceful room where i said my goodbyes and my Jazz was laid out on a beautiful platform. Im so glad my lovely little Jazz came to Willow

Thank God for this lovely place. They collected our little dog Boots from the vet the next day, kept us informed and we collected her ashes a few days later after they called us. They were in a little box with her name printed on it which was in a white bag with her name printed on that as well. A couple of weeks later we received a lovely Certificate of Cremation stating the date she died and the date she was cremated.So relieved we found this place, if we had left her with the vet to cremate her she wasn’t going to be collected for another 7 days and she wouldn’t have been back for collection for another 7 days!Willow Haven is in beautiful grounds out in the countryside, the staff are so kind and helpful. Thank you so much, you made a heartbreaking time a little easier.

I’ve taken lots of beloved pets to willow haven and everyone is so kind. There is a beautiful room to drop your pet off and say your last goodbye, it’s lovely and peaceful

Thank you for the kindness you showed us and the time you allowed for my girls and I to sweetly lay our gentle Fugazi to rest. The beauty of his resting place brought us all a great sense of peace. Thank you.

We had a wonderful experience despite such a devastating loss. My partner and I lost our nearly 3 year old rat, Flitwick, early yesterday morning. His ashes are back home with us today already. Tom was very kind as I stood there awkwardly trying not to cry, making my fiance do most of the talking. He went above and beyond for us with our special requests, ones that Flitwick would have most certainly demanded in his dramatic (and a wee bit greedy) cheeky fashion.Thank you for taking such good care of him for us, Tom. And thank you Willow Haven for being there to care for us and Flitwick during our time of grief.

Excellent service all round from willow Haven staff, from phoning, dropping our loyal friend Jet off and to picking up his ashes. They are truly caring pet lovers who understand what you are going through.. The hurt and loss is like no other.. When we picked Jet up i was going to pay but Maureen saidDon't think about that at the moment take Jet home where he belongs and they would send a bill in a few weeks..Thank you Willow Haven for making things a bit easier for us at such a heartbreaking time... Kindest regards Martin & Allison

Everyone treated our precious Dachshund Hekta .With such dignity and respect making our grief a little easier..we went back the following day to see him in the chapel of rest and say a final goodbye and we too were treated kindly and respectfully. .wonderful people.

It has been really sad saying goodbye to our kitty and it’s didn’t help that when we left her at the vet to be taken to willow haven we had no contact what so ever. I called with no answer. Then emailed with no answer. Called again and got an answer and all the lady said was “oh yeah sorry I deleted that email by mistake “We finally got her back yesterday but since the lack of contact it makes me wonder if that is actually my kitty’s ashes as we have no idea of the process etc..I think especially with the cost you guys need to be in touch with the pet owners and communicate a lot better. Give us more information On what is happening with our pet. Not just say that you deal only with the vet. (As the vet had no idea what was going on)I’m sure you guys are great but you really need to improve on communication and deal with the pet owner as we are the ones paying you to do a service.