Wickes Ashton Gate

Travelled a long distance, but couldn’t get in as they changed the working hours without any notice!A funny reply from wickes customer relation for my complaints. Please read and you will see why they are so unreliable:Good afternoon

Turned up at 19.45pm after a fifteen minute drive and they had already closed shutters !!! and won't answer what bad service that is and a great waste of fuel and valuable time..... rubbish. Hi guy'sSince posting this review I've been and spoken to Josh the assistant manager as the manager was on holiday when this happened, they've apologized and made me a sound offer so there back up to a three.Cheers.Phil Ashby.

Terrible customer services. They NEVER answer the phone. Have been chasing up a bathroom design for months and call nearly every day. You can't leave a message. I went down there and was told I would be called back the next day but it never happened. Not sure how they do business.

Worst experience!! I had issues with installation of my bathroom, no one supported me. Countless unanswered emails although they have a workman ship guarantee to support customers if issues arise. Heard nothing after inital response. Many items arrived damaged or not at all. On Friday I cancelled work and then plans as had to wait on oven being delivered between 4-7 only to have a hob turn up. Will have to wait another 9 weeks for an oven as they only deliver in my area on certain days. I made a complaint and was eventually offered 50 quid discount, even though I lost 250 quid wages and have been without an oven for 9 weeks. Manager refused to come to phone we dont do that here" One of the nut bolts from the shower has chipped which shouldn't happen so easily

Really great range of multipurpose compost and at a really knock down price, go get it while it lasts. But overall its a DIY store again a great range to choose from, would recommend

Purchased & paid home delivery last Thursday 6th July , delivery not delivered on Friday 7th July as promised, after several calls to Wicks on Friday , was told that the delivery will on Monday 10th. No delivery made, so after another call to Wicks, was told that the delivery will will on Tuesday. No delivery received, so popped into Wicks to collect my purchase, cancel the delivery but Wicks told me that they are unable to refund the delivery cost that I paid for.Shocking response from the aggressive managerres.Most disappointed by Wicks.delivery will be made on

Absolutely awful - avoid them at all costs!We had our bathroom done through Wickes, and it's safe to say that I will never use them again, or enter any of their stores again.The store staff were totally useless, customer service line was also useless. No one knows what they are doing, nor will they listen to any concerns/complaints. No one answers the phone or gets back to any emails.Multiple problems throughout our Wickes journey, and what I got, in the end, amounted to it's not our problem" so will never hand over any money again.Order your own products and hire an independent fitter as I didn't see any value in using Wickes at all."

Staff close the store over an hour early and ignore customers trying to get the products they've already paid for. A young woman who handled questions far better than her 'manager' who scurried off and avoided all responsibility. The staff member who I assumed was the 'manager' or at least the person holding the store keys on 02.12.23 stated they could not keep the store open with only 2 members of staff.Don't bother using a company with such useless managers that can't even organize the minimum amount of staff necessary to run a store.

It's an underrated store, I have driven past it many times, and driven further to other stores as I didn't think if it.Glad I stopped as he has a good carpark, extremely good selection and best of all staff who smile and know their stuff.Well worth a visit if you need hardware

One of the items I wanted was delivery only. Placed order items arrived when they said. At the moment only used gorilla glue to repair part of a door step worked really well impressed.