York Ward & Rowlatt

I recently had the pleasure of purchasing a 22-plate Vauxhall Mokka from York Ward & Rowlatt, and the entire experience was absolutely outstanding! From the moment I stepped into the showroom, I was greeted with warmth and professionalism, and it only got better from there.First and foremost, I would like to express my sincere appreciation for Ben, the salesman who assisted me throughout the entire process. Ben's knowledge, expertise, and genuine passion for helping customers find their perfect car were truly remarkable. He went above and beyond to ensure that my needs and preferences were met, making me feel like a valued customer every step of the way.Ben's friendly and approachable demeanor instantly put me at ease. He patiently listened to my requirements and took the time to understand my driving habits and preferences. His extensive knowledge of the Vauxhall Mokka and its features was evident as he provided detailed explanations and answered all my questions with clarity and enthusiasm.What impressed me the most about Ben was his unwavering commitment to finding the right car for me. He took the time to show me different options, explaining the benefits of each model and helping me compare them effectively. His guidance was invaluable, allowing me to make an informed decision that I am truly happy with.Throughout the negotiation and purchasing process, Ben was transparent, honest, and fair. He ensured that I received the best possible deal, going above and beyond to accommodate my budget and preferences. His professionalism and integrity were evident in every interaction, and I felt completely confident and secure in my decision to purchase a Vauxhall Mokka from York Ward & Rowlatt.Beyond Ben's exceptional service, the entire team at York Ward & Rowlatt created a welcoming and customer-centric atmosphere. The showroom was immaculate, and the staff members were friendly and attentive. From the initial inquiry to the final paperwork, every step was handled smoothly, efficiently, and with a genuine desire to deliver an exceptional customer experience.I cannot emphasize enough how delighted I am with my Vauxhall Mokka and the outstanding service I received from Ben and the team at York Ward & Rowlatt. If you are in search of a new car, I wholeheartedly recommend visiting this dealership and seeking out Ben as your salesperson. His dedication, knowledge, and personable approach make the car-buying experience an absolute pleasure.Thank you, Ben, for your outstanding service and for making my experience at York Ward & Rowlatt truly memorable. You have gained a customer for life, and I will be sure to recommend you and the dealership to all my friends and family. Keep up the fantastic work!

Having searched for months and going to several dealerships, York Ward & Rowlatt have been exceptional and offer a service that is second to none.From first going to see the car and speaking to Sam, to collecting the car with Paul, it was absolutely superb.A huge thank you to them both for making it a flawless and enjoyable experience.

Just had the first service on my vauxhall Corsa motability car , outstanding service from the team.even washed the car after! Thanks to Y,W,R

Took my car for its annual MOT and service. I was told how long it would be, and I was advised at each stage of the process. The staff were welcoming, friendly, and only too happy to help.

Car was recalled. Had to wait about an hour. Found staff friendly and offered drinks etc. Place was clean and tidy. Have brought items from parts before. Not that much more expensive. And probably better quality. Example oil filter cost me 10 pounds. Vauxhall charged me 11 pounds.

Absolutely amazing service, Paul S and Nick made it so easy for my sister to find and buy her first car! Paul T was very friendly and welcoming, lovely first experience for her.

We decided to purchase from YW&R on the basis that they are an approved dealer and we had faith in this. Paul was a very attentive salesperson and we appreciated his communication with us.Unfortunately however, when it comes to the business as a whole, appearances can be extremely deceiving. We spent weeks in liaison with YW&R in relation to a used car. As a distant enquiry, we requested thorough photos and videos of the vehicle and any information regarding damage to the vehicle.We eventually decided to proceed with the purchase and collected the vehicle less than two weeks ago. We were assured that the vehicle had a 12 month SpotiCar warranty (requiring thorough approved technician checks) and we purchased the additional extended warranty.Within 2 days, my Husband got stuck in the car and we noticed some misalignment with the drivers side door; something that we believe should have been picked up by the supposed technician check. On discussion with our local main dealer, we were immediately told that it appeared the vehicle had sustained side impact, and had been subject to a subpar repair to the drivers side of the car. Not only had the door not been replaced, but the paint finish would also void the manufacturers anti corrosion warranty.We relayed all of this to YW&R with a quotation for rectifying this. We were advised the vehicle would have to be returned as the cost of the works were not economical.We are now being left with one vehicle, and will be unable to attend work meetings until we source an alternative car. Or, if we were to attend work meetings, we cannot collect our child from nursery. Neither of which are ideal situations.We feel that YW&R have failed to meet their obligation for the SpotiCar warranty (checking bodywork sufficiently) and it seems they may have breached the Motor Ombudsman Code of Practice which required they check for historic damage, and for any alignment issues. We requested they source or pay for a hire car for a short period and they have refused.We would not recommend YW&R at all. The true sign of a good business is how they react in the face of something going wrong. In this instance, we would have no argument that YW&R have accepted the vehicle back in line with Consumer Rights Act, as well as refunding us for the full tank of fuel we left in the vehicle. However what they have not done, is indemnify us for our losses and considerable inconvenience which have arisen as a direct result of their apparent process failures.Edit: We've now been refunded for the returned vehicle, in line with the Consumers Right Act.Having had a lengthy discussion with the CEO who asked that we considered removing this review and we spoke about the reasons that we feel disgruntled. Whilst he seemed to understand that we are in a disadvantaged position now (without our second vehicle) he appeared to take the stance that he wouldn't have expected his technicians to notice the misaligned door, and that our untrained eyes should have noticed instead. He also seemed to imply that we were expecting too much (to have a functioning and undamaged door) by stating that you did buy a vehicle that is six years old" and that YW&R were doing the "honourable" thing by accepting the vehicle back; in fact

Great experience buying a used car with warranty. When I had a problem they did everything they could to resolve it and to accommodate me.