ScS - Sofas, Flooring & Furniture

Went to look for leather sofa. They quite expensive especially lazboy range. Sofa range don't look modern. If you look for traditional style, they have lot. The carpet have such a huge range. They do sell table and bed too but not huge range once a couple.Staffs are helpful.

We ordered carpet 2 months ago, scs said they would get carpet fitted 3rd March, scs phoned us and said we have to book a fitter so rebooked. the fitter for today still waiting for the carpet fitter no sign. Well what an absolute joke we can't cancel be cause he has our carpet

Ordered carpets over a month ago. On the day we were due to have the carpets fitted (after turning the house upside down to have the flooring down) at 8.00am the carpet fitter called and said he had been double booked by SCS and had no time to fit them. After many calls to SCS they agreed to send a fitter out the following morning. The next fitter arrived and said our gripper wasn't good enough to use - even though the initial measurer who came out to the property said they were perfectly fine. He said he had no gripper left on the van (strange as it was his first job of the day) and left. No further fitting date was provided so ended up having to source our own fitter costing us £150.00. Our own fitter said our gripper was fine, and we had paid for way too much carpet and nearly a whole roll of underlay , so the measuring was clearly wrong. Not only that we asked for the carpet to be plush throughout the upstairs but it had been cut into two pieces at the warehouse. We had to sleep downstairs on the floor with our 9 week old puppy surrounded by furniture whilst we were being messed around by fitters. Still haven't heard anything about our refund? Can somebody please respond and get this sorted. We also want to be refunded for this extra carpet and underlay we have been charged for and didn't need.

Just want to say how pleased I was with James's customer service skills he wasn't pushy with the sale and was a good laugh such a good member of the team I highly recommend scs in cannock!!!

LIES LIES AND MORE LIES!!!! Whatever it takes to get you to sign on the dotted line, honestly wish I’d recorded some conversations as proof. Will never do business with them again. Firstly ordered a sofa and carpet with Vitalyia checked my invoice once I’d got home because she “couldn’t print in store” to find an additional £500 of extras to my credit including insurance, gliders and delivery that were literally not even mentioned!!!! Called head office, they didn’t seem surprised in the slightest so I’d imagine this is common practise. After making a complaint they took the extras off, ordered my carpet 28th December, told me it would be delivered to store 22nd January, asked if they could hold fitting until 1st Feb, was told no problem. Carpet surveyor came round to finalise, confirmed 1st feb again. Then today 30th Jan, their head office call to book my carpets, earliest date available is 7th Feb, I’ve literally ripped my carpets, dismantled beds emptied rooms to be told repeatedly “we don’t confirm fitting dates until it’s delivered” that might be the case at head office but the store and the carpet surveyor told me 1st Feb would be fine so you do!!!! Worst experience ever will never buy from them again, more annual leave wasted.UPDATE SCS agree to get one of my carpets fitted sooner so my daughter has a bedroom, carpet fitter just turned up saying he wants more money for having to come twice, I’ll have to pay and claim from SCS. JOKE

ARE YOU FOR REAL? LOOK INTO ORDER THE COMPANY SERVICE, NO SHOW; ALL OUR PLAYS DOWN THE TOILET SHOCKING SERVICE NO CARPETS ON INSTALL DATE ORDERED BACK IN JUNE , RESULT ALL NEW FURNITURE CAN NOT BE MOVED IN NOW MORE LOST TIME AND MONEY NOT HAPPY AT ALL.

Love this place got an absolute bargain settee very pleased staff were lovely not pushy like other places

We went to buy two sofas and the salesman was brilliant. Then the delivery men went out of their way to help with putting them where we wanted well done all.

Cannock branch. Well sold by staff all they're interested is the hard sell, and zero interest in after sales. Wish we never went to scs, if it wasn't for losing deposit would go somewhere else. Not going to use them for bedroom and hall that are next in line for carpeting.

Carpet SpecialistPoor serviceIn store service great but that's where it ends. Delivery and fitting a nightmare. Late, damaged, poor workmanship, damage to staircase. Certainly wouldn't return or recommend scs