Kooks Unlimited

This shop used to be great but now it is a shadow of its former self. It’s a tip (see picture) with unopened boxes everywhere and the stock all over the place. The staff don’t know what they stock. If they do then they don’t seem to know where anything even should be, let alone where it actually is. A frustrating 20minutes going up and down the maze of stairs trying to find basic items. I won’t be going back.

A wonderful little shop despite the previous review - everyone in the shop was so friendly and helpful and it's a real treasure trove of things. I'd been searching for a specific present for a family member and this was the only shop I could find it in. Doing everything I can to shop local this Christmas and avoid using Amazon! Will be going back for all my kitchen (and bits and bobs - I left with ribbon as well for my wreath!) needs.

Really lovely and patient staff, delightful seasonal offerings!

If the comments below are to do with an Emma Bridgewater large mug being returned, then I feel impelled to answer in our shops defence. It was not yourself that returned this product, maybe your wife. She had not proof of purchase and told me it had been bought from us a few weeks earlier. That the crack appeared in the first couple of weeks. I said she should have let us know sooner as sometimes there can be a manufacturing fault or hairline crack that does not show up until hot water is paced in the mug and the crack expands. This can happen and when the customer informs us we would refund or replace the item. In this case the mug had been bought ages before and used on more than one occasion. However even without a receipt and proof this was purchased from our shop I offered a replacement at cost price. I did not have to do this but by of goodwill I offered. I feel your comments below are completely unfounded and unfair. We cannot be expected to replace every item that has been bought from our shop that happens to get damaged. I am sorry that you felt you had been badly treated, but on our part I think the lady we served was dealt with fairly.

I couldn't have received better customer service from this company!I ordered an item from them through 'Down your high street' I had a few questions about my order, they always replied to my emails very quickly and were very helpful. When i hadn't received my order (which was the delivery company's fault, not theres) they went above and beyond to get it sorted so that it arrived in time for mothers day. Myself and my mum were both very pleased with the item. Thank you so much!

Good unusual Animal Cards collection for all occasions. They also stock selective British Artist made cards. It is a bit cramped inside but you will find an excellent variety of good quality kitchen apparatus. From hand painted to exquisite shapes. Good place to find a special gift.

A slightly complicated order in the end, but Kooks were great both over the phone and via email. Their delivery was very swift and I was kept up to date at every stage.Happy to recommend.

Do you like to cook, bake, ferment? Or know someone that does and want to gift them something special? Visit this place!There are very few stores this magical. It is a cornucopia of food preparation kit. Imagine taking most of what you could find (with difficulty) on Amazon and ebay and them cram it into a store where pretty much every bit of wall space and floor space is packed. Here you have Kooks Unlimited.There is huge benefit in being able to see the size of things, the feel of things, and see related items together. Prices of many things seem pretty much in line with what you might pay online.My experience has been hugely positive. I have received directions, suggestions and help from the folks in store on each visit. They have looked up materials for me, checked stock, looked for things I asked about that were not on display, super!

Busy cookery shop with everything you can think of. Owner/manager is very friendly and always manages to find the thing you came for.It is a shame that, due to Coronavirus I suspect, they need to downsize to one store which means that the quirkiest items might not make the cut.I will continue to support these guys over Amazon as there is so much bonus in being able to see items in person before buying. Great knife selection too.

Ordered a Christmas present from this retailer and was sent item which had been opened and re packaged. The packaging was damaged and shouldn't of been sent in the condition it was. Left answer phone message for someone to call me regarding the issue and 3 weeks later still no contact. Won't be using them again