National Express (Bristol Coach Station)

Nothing special but it does the job. There is a Greg's right outside which is handy, and a cafe inside. Great connections. Staff are usually pleasant. Toilets get locked in the evenings. Not a good place to change a baby, go to a shop or Cabot Circus for that.

The national express attitude was very bad and he even gave wrong information! The office staff mention that the bus at the gate is going to london, but the driver said otherwise. But apparently he is lying. Very poor attitude. Also, do people here not know how to queue???

Lots of clean seats available and fresh food available. Wasn’t to busy when we went and every thing was clearly labelled. The tannoy was clear and loud.Very impressed with the cleanliness and signposting in many languages.

A place to despair as one waits especially at night everything shut. Toilets are grim and demand 30 pence in change which in this day and age you won't have no matter get change at the many closed coffee shops.That said good information desk and screens. Bypass Starbucks exit onto street turn right to find wholesome cheap local cafe open in small hours, sanctuary!

Pretty decent coach station. It'd say it needs a bit of maintenance as toilets and overall the stations looks a bit rough (too used) and not much love is given to it but generally speaking the station works great and it is organized.There is a coffee shop inside of it and there is also a Gregs outside which gives you an extra option to get food/sweets for your trip.

I recently had the opportunity to visit the National Express Station in Bristol, and overall, I found it to be a well-organized and convenient transportation hub. Here is a detailed review of my experience:Location and Accessibility:The National Express Station in Bristol is located in a prime location, easily accessible from various parts of the city. It is situated near the city center, making it convenient for both locals and travelers. The station is well-connected to public transport, including buses and trains, making it easy to reach by different modes of transportation.Facilities and Amenities:The station offers a range of facilities and amenities to ensure a comfortable and hassle-free experience for passengers. There are ample seating areas available, both indoors and outdoors, providing a comfortable place to wait for your bus. The station is well-maintained and clean, creating a pleasant environment for travelers. Additionally, there are restroom facilities, shops, and cafes available within the station premises, allowing passengers to grab a quick bite or purchase any essentials they may need for their journey.Staff and Customer Service:The staff at the National Express Station in Bristol were friendly, helpful, and knowledgeable. They were readily available to assist passengers with any queries or concerns they had. Whether it was providing information about departure times, helping with ticketing, or offering guidance on local attractions, the staff demonstrated a high level of professionalism and customer service.Timeliness and Efficiency:During my visit, I noticed that the bus departures and arrivals were well-organized and punctual. The station displayed clear departure boards with accurate information about schedules and platform numbers, making it easy to navigate and find the correct bus. The boarding process was efficient, and the staff ensured that passengers boarded their buses in a timely manner.Safety and Security:The National Express Station in Bristol prioritizes the safety and security of its passengers. The station is equipped with CCTV cameras and has a visible security presence to ensure a secure environment. I felt safe during my time at the station, and it was reassuring to see measures in place to protect passengers and their belongings.Connectivity and Destinations:One of the major advantages of the National Express Station in Bristol is its extensive connectivity and the wide range of destinations it serves. The station offers connections to various cities and towns across the country, making it a convenient transportation hub for both short and long-distance travel. Whether you're planning a day trip or a longer journey, the station provides excellent connectivity options.In conclusion, my experience at the National Express Station in Bristol was positive overall. The station is well-located, well-maintained, and provides a range of amenities and services to ensure a comfortable travel experience. The staff was helpful, the buses were punctual, and the safety measures were commendable. Whether you're a local or a visitor, the National Express Station in Bristol is a reliable and efficient transportation hub.

I had a very terrible experience with a driver named Pawel.I was asked to buy a new ticket for a 5:30 bus to London because the ticket to the bus I had on me had left (4:45), which I did as instructed by the ticketing officer. The ticket officer saw and approved the new ticket and tried to give it back to me but I didn’t collect it as I had no use for it anymore.The bus driver said I was rude to his colleague who had no issue with me and I had no issue with her also (because I didn't collect the ticket back from her after she had inspected the ticket and allowed me to get on the bus). The bus driver created an issue and said I was not going on his bus after I had a legitimate ticket and had no issue with the ticket officer. He proceeded to shut the door of the bus used himself as a shield to stop me from entering the bus and i wedged myself between the door but he claimed I had assaulted him (when he was the one who actually tried to shut the door as I stood by the entrance). He also threatened to call the police on me and I asked him to since I had done nothing illegal.The station officer calmed me down and asked to put me on the next bus. If this is the power and authority National Express gives its drivers over its passengers to bully and intimidate them then I would never use this service again. The ticket officer had no issues with me and just stood back watching the driver overreact and threaten me on something that was entirely not an issue. He acted like a racist and a very disrespectful person who had no regard for my right as a paying customer.I hope to get a response on this complaint against the services of National Express and its Driver Pawel on the 5:30 Bus to London from Bristol today 11/10/2023. I have reported this issue since then and 11 days later I am yet to get any feedback from National Express.

Nice coach station. Has two coffee shops you can chill and get some snacks, both warm and cold.Unfortunately, though, my large hot chocolate fell from my hands and spilled.

Convenient station with plenty of chairs, coffee, cash withdrawal, in the city center.

Everything good, departure on time. Journey is very smooth and comfortable.Most of the travellers occupied two seats