Mathison PPHB Ltd.

Had them do a couple jobs and they've always been fantastic, including my annual boiler service which was great value.

Called out, came promptly, said two valves need changing… never heard back from them. Called out another plumber who advised only one valve needed replacing. Charged significantly less than Mathisons had suggested. Mathisons also told me I needed a new boiler… turns out they told my neighbour the same and the guy who moved in two doors down was told by them his boiler was condemned… he paid for a new one.

Thank you so much to Mark Gill for servicing my boiler today.Mark was friendly, punctual, reliable and professional. It has really opened my eyes to the fact there are very knowledgeable plumbers/heating engineers out there, who smile and love their job and do not suck air through their teeth!I wish I had discovered Mathisons years ago. I will recommend you to everybody.Thank you very much again and will definitely be using your services in the future.

After other heating engineers came to solve our oil heating problems we were blessed to have this wonderful company come to our rescue. They were professional prompt and went the extra mile to ensure we have heating that now works really well. Absolutely first class job thanks

Can’t praise Mathison’s enough! My boiler had been playing up for a while and as it was 12 years old I knew I’d need to replace it at some point. Well, it finally stopped working altogether and I thought I’d be without heating and hot water for weeks but Mathison’s came to quote the following day and installed a new boiler the day after that. I wouldn’t hesitate to use them again.

Contacted Mathison on the basis of other reviews. I had a small but not urgent job needing to be done, and I was given a few days notice to be told a plumber could come before 12 noon on Saturday (as they don't work after noon on Saturdays). I have some other plumbing jobs needing to be done (including a new boiler and central heating), so thought I would try Mathison out, then use them for the bigger jobs if they seemed satisfactory. However, the plumber arrived after 12 noon (so I had to cancel other plans), didn't introduce himself by name, then charged over £150 for a straightforward job which took 20 minutes. The parts cannot have been expensive, but the invoice I received didn't show how the cost had been calculated. I found the total cost to be very excessive, so won't be using this company to install my boiler and heating system (or any other jobs in the future). They have done themselves out of a fair bit of business!

I have had negative experiences with plumbers and boiler repairs in the past, including a chap that turned up, and within 5 minutes said he couldn't repair the fault, but then demanded an extortionate call out fee for doing no actual work. This company has restored my faith. I was without heating during a freezing spell of weather. They sent someone within 15 minutes, who found the fault lied with my gas supplier, so there was nothing they could do. Despite telling me there was a callout fee which would be taken off any work done, they didn't charge me anything. They would have been within their rights to charge me, as the fault wasn't anything they could've fixed, but after arriving so quickly, and spending their time looking for the problem, they didn't charge me. Testament to why they've been a successful local business for so long.

Mathisons replaced my whole central heating system this week. They did a fantastic job in 4 days. This included taking out 2 water tanks in loft, the emersion heater, 9 radiators and existing boiler etc. And replaced all with new.Very clean and tidy job by knowledgeable professionals who couldn’t have been better.Would highly recommend.

For physical reasons we needed to replace our bath with a walk-in shower. The bathroom is small so there were difficulties. Mathison's were the only one of three to produce a really workable plan, with a detailed quotation. Heating Control System added at our request.We are highly satisfied with both the result and the way the work was carried out. The tiling and carpentry are superb. The team working and cleanliness throughout were exemplary. In fact, if John were still a University Lecturer in Quality Management he would be using this organisation as an example of good practice.We would be happy to recommend them to anyone with a similar project.

I was very pleased with my yearly boiler service which included cleaning my Magna filter. The boiler guy was punctual, polite and very tidy. I also had quite a few questions on my central heating system which he was happy to answer. Thanks for advice.