Elm Veterinary Group

I write this because I feel this that no one should have to go through this after the loss of a pet. I do want to be clear that my issue all stems from the Admin side of the practise, NOT the vets themselves.My cat passed away. As we all know its a horrible thing to go through. The vet was fantastic. We chose individual cremation and an urn. All Brilliant. The problem was collection. We had called ahead to say we where coming to collect our cat. On the phone call nothing was mentioned about payment. Just we are sorry for your loss. We have alwaya paid our bills on time and online. This helps us to claim back from our insurance company because we need the invoice. We arrived to collect our cats ashes to be told we had to pay the balance before they would even bring him out. I was a little stunned at this point. We explained that we normally pay online. So please send us the invoice ( like they had done for the last 6 years). We where told no

My cat Patch and I were seen approximately 8/9 minutes later than our appointment, not too bad it's been a lot later on other occasions. Because I have no access to a car, we have to come by taxi, and they always insist we get picked up early, so yesterday Patch was in her carrier for 45 mins before we left home, and of course we arrived at your Vets almost 25 mins early with nothing to do but wait, and hope we might be seen a little earlier than our appointment time. Anyway it didn't work out like that of course, so other than the few minutes Patch was with the Vet,by the time I'd ordered another taxi to take us home, Patch had been in her carrier for almost two hours, not good. The thing with us non car accessibility folk, all you car drivers don't realise how awkward taking a pet to a Vet is, you can all jump in your cars and off you go. I don't expect you realise that it now costs me over £14, in fact yesterday it was £14.80 return, heck of a lot of money. But, rest assured that Patch will always come first, and the cost of a taxi won't stop me bringing her to you. I've been with your practice for years so you know I don't neglect my pet's. I'm just trying to bring home to you and others that it's not easy having to rely on more and more expensive taxis. Right, moan over, hopefully you'll put yourselves in my and other taxi user's shoes. I do appreciate all Elm Cottage do, and it's a very well run practice. Thanks Jane Harrod

Amazing staff, great warm atmosphere and welcoming reception ladies. Always professional help and advice but also open for cuddles and play time with furry pupils waiting for appointment.

My Cats are always treated so well there. Every vet who sees them is very attentive. Reception staff are all friendly and informative

We have been with Elm practice for many many years . We have always received the best care for our pets and would definitely recommend to friends and family .

I have taken my cat here for the past 16 years & have always had excellent service. My cat never becomes distressed as the vet takes the time to keep him calm.

Only really needed the vets for our dog's vaccinations, etc. This year however, he needed an op. Staff were absolutely first class and so supportive and reassuring. Took great care of our precious boy- who is now fully recovered. Always able to get an appointment quickly when needed.

The best vets I have dealt with. Very kind and patient with my poor old, arthritic staffy. She is now enjoying life again. Hannah is so kind and always makes time to answer questions. She has tried different medications with really great results.The receptionists are friendly and helpful and I can always get an appointment when needed.My dog can walk again and swim and dig and is happy again

Reception staff are so kind and caring with a friendly approach. They really try and help. The vet was so thorough and spent time examining my cat who is terrified of the vet. He gave me some ideas and truly listened. Thank you

Excellent Staff, very competitive pet care plan, clean and tidy waiting room.Only complaint is too many print outs and adverts or notices in the waiting room.