Fabb Furniture Northampton

Purchased furniture for bedrooms, kitchen, diner and lounge for a new home. From visiting the store in Northampton where the service was excellent, all the way through being kept up date with delivery and the installation it was really 5 star. A few months later one of the items developed a fault which was dealt with quickly and easily by the customer service team. Great products, good value and excellent service.

Nightmare of an experience,settee and chairs ordered but arrived weeks past date given that was 19 weeks from purchase. Customer service is slap happy the furniture is not to the same standard as in the shop due to less filling . All that's happened is we have been sent here, ring there and type an email to here like a table tennis ball back and forward 8 months now and still no change .

Would not use again or recommend to any one,12 weeks on and still waiting for one chair and sofa ,excuse is they ran out of material ,shouldn't take orders and deposits without confirming they can actually provide the order on time,now waiting on third expected date and told I can't cancel even though they have failed miserably on there part.

Ordered right at beginning of December, told 19 weeks likely to come before. Lied too, ignored my requested for 5 years credit, took deposit, very unhappy next day when I changed colour (I day), don't answer emails, tried to cancel told we can't, couldn't read paperwork as he knew I didn't have specs with me but had given our sofa to,charity so needed to order quickly. Seems this company was once part of the trusted Co op, then bought out to another company, now I am not able to find information regarding directors in company gouse records, what is going on, I,want to cancel and order locally as I can't wait any longer and company can deliver this week locally., awful stay away and use one of the others that you can and do,check out before hand.

The worse experience I ever had. I’m only rating 1 star because there is no possibility to rate 0.The furniture looks fantastic in the shop. But not good enough if they are not capable to deliver. I place an order in March ( big value - 2 ottoman bed frames , dining table with bench and chairs ) and promised to arrive in 17 weeks. After 17 weeks (due in July) we’ve been told that again we have to wait until end of August. Now they don’t even think the furniture has been made yet . We’ve paid already an important amount since March.If you really want a good and happy experience when buying furniture, choose another company.

Fantastic range of furniture with even better prices. Very helpful and knowledgeable staff,would recommend a visit

Delightful experience. Very helpful, very good prices. Yes delivery was a little longer than hoped but its a worldwide pandemic people! Not their fault but they updated us weekly with courtesy calls and let us know what was happening, lovely lady on phone. Dining set and bed arrived and we are extremely pleased, all set up and tied rubbish away after them. We will be back to buy again. GJ

Very friendly and helpful, spent a lot of time helping us gain the best quality furnishings and the staff were just amazing. Maybe pricey but either the quality you get it’s 100% worth it. Definitely recommend

Wonderful experience with Zi at the Northampton branch when ordering our sofa from a different branch via telephone. The transaction was made smooth and the experience was a pleasure. Would highly recommend Zi and his professionalism for future purchases.