Sports Direct

Customer service is absolutely appalling. On several occasions the people who worked there could clearly see I was needing some help but they completely ignored me by either walking in the other direction or going into the staff room/area. So unprofessional, not very helpful and rude! I just put the items down and walked out. Not shopping there again.

Didn't really want to give a start at all. tried phoning number on website to ask re. items I was looking for - twice - no answer. Drive down, asked at entrance, directed upstairs, needed advice so asked at desk- 3 young ladies had no idea so asked me to go back downstairs to ask bloke on door,I explained I needed help & advice, so could someone come to me but they explained he had to stay on the door. Then they asked a customer if he could help- which confused both of us. So I went to ask the guy on the door, explained the situation - expecting him to apologise & offer to help me out - he simply explained why he needed to be by the door- large store, few staff... Eventually he suggested he get the store manager to cover the door- so I suggested he set him upto me. My daughter had a similar lacklustre experience. Both of us left without buying anything. This is why the high street is dying. They simply don't care about giving the customer a great experience. This isn't my first similar experience at Sports Direct, every time I've gone in it's been a trial to obtain any help, I won't bother again.

Staff is very helpful price and quality is very affordable quality is fantastic.

Great place for all sport and casual wears. Good pricing, with nice staff. I always love buying from Sports Direct. See you guys soon.

The customer service in this place is a joke. Not once but twice we had to find someone to ask for help. Both times we were told they would send someone to help. Both times no-one came. Ended up just putting down £100+ of goods and walked out. It's not that they did not have staff, they were just more interested in chatting than serving customers.

All untrained staff. Very long cue on counter. They had open only kne counter. If you you ask for any help they all clueless. Poor management. Also if you return anything they don't give you money back. They give a credit note.

Being told a refund would be returned to a bank account in 3-5 days but in actual fact a credit note refund is provided. After questioning this, still being told by the staff it will be refunded.

The young guy on the trainer department today was fantastic! Really knowledgeable and helpful, polite and friendly and his customer service was second to none. Well done and thank you.