United Welsh

Slumlords, worst housing association ever!The staff who work here are arrogant, rude and very unprofessional. If you ever get offered a property from these fefuse and steer clear!

They Persecute tenants doing the right thing and leave the bad remnants to do what they want. I live in a 2 year old property riddled with damp and have a premature newborn that can’t come home until it is resolved

Never do what they say they willHarassing tenants all the time for no reason really. I’m a social worker and this is the worst housing association of many I have dealt with

Fuming , waited in for workmen one day last week , no show , waited inthe next day , nothing so phoned they told me they’d come but got no answer, so rebooked for this morning no show. Received a letter this afternoon that it’s now this afternoon , so why did the letter take so long to come by post so I waisted a morning ? The nasty letter also said if they can’t gain access theyl get a Court injunction and a fine of £300 so they better show up today ! What a group of liars as I know for sure they didn’t turn up last week there’s three of us in this house !

Good call handled repair well

Buyer beware if you buy a property sharing a party wall or border with a United Welsh property. United Welsh have been carrying out works on two properties that sandwich ours in a terrace. Since then the contractors they have used have removed tiles off our roof (and put them back poorly, including using silicone in wet weather to wedge them down), stepped onto our extended roof to access their property and scaffolding they had erected, caused damage to fresh paintwork on our property and have constantly gaslit us with excuses about the conduct of the companies they are using to carry out the work. They have no respect for other people or other people's property. They also seem to have no control and management over the work, as we have regularly been told by the site manager for United Welsh that they 'didn't realise XYZ was happening' when it comes to work. When we complained about the conduct of contractors in regards to the damage or disrespect to our property, the site manager appeared to take the contractors word for it that they hadn't moved tiles/stepped onto our roof etc. We were also told no party wall agreement was needed for their work, which we now believe was a lie as they would have to delay work to obtain one.I can only feel for residents in properties managed by United Welsh, if they treat tenants with as much contempt as they do people sharing a property boundary with theirs.

A good housing association with dedicated staff, that are genuinely happy to help and support.

Absolutely unprofessional never keep promises that they make staff very rude they have no empathy with the people who rent from them the repair works that you report never get done they tell you okay as soon as you put the phone down after reporting a problem they block your number so you can't get through my advice to anyone thinking of renting from UW stearer clear they don't deserve the one star I put on to write a review

I had been a tenant of this housing association for a number of years. In my opinion. Unfortunately I don't have ANYTHING good to say about this housing association. Avoid these people never believe anything they say. (These people only got a star so I can post this). Very rude and insensitivePeople working on behalf of a housing association that claims they will do all they can to make your place a happy and affordable when in my opinion it was the complete opposite. I'm so happy where I am now. Complete opposite to these people who treated me so poorly. A happy ending to years of battling with United Welsh.