Chaplane Accident Repair Centre Ltd

Chaplane did a fantastic job with a difficult repair on my wife’s Nissan X-Trail. The damaged area looks as good as new and you’d never know that it’s been repaired. The whole experience from start to finish was exceptional with constant communication from both Chris and Caroline. We were also offered the choice to have the car back when there had been a delay with a minor part. It was an offer we declined but it was nice to have the option and be kept fully informed with what was going on. The car was valeted to a very high standard on it’s return as well.

Thanks to all the team at Chaplane. Really professional services here and great quality of work. Kept me up to date and informed throughout the process and had the car looking as good as new

Chaplane was chosen for the repair work to our car by our insurance company. Very highly organised and efficient: we were kept up to date every step of the way. The restoration work on our car was faultless. A+++.

Fantastic service from Chaplane! Regular updates as my vehicle progressed through the repairs process and a very high standard of workmanship making it like new!

Chaplane made an excellent job of repairing our car. Their service was friendly, professional and timely. I would be happy to recommend them.

I was unfortunately involved in a collision in my brand new Nissan 370z. It involved a large articulated lorry coming into contact with my car multiple times causing devastating damages to my new car. I was worried that this could have written my car off.Chaplane was the recommended repair shop by my insurance company, and was happy to go proceed with them following their good reviews on multiple platforms.They took on a big project with this repair. It involved sourcing a large number of rare or no longer manufactured parts, repairing a rare car for which they likely hadn't worked on before.I was given a very nice 20 plate courtesy car, one that I had to keep for many months due to the long lead times sourcing the parts from Nissan, most of which likely had to be shipped from Japan or the Far East.I was kept up-to-date with progress on the car, which although slow at first because of the lack of parts, progressed quickly considering the complexity of the repairs. Communications via email and phone were really good and I could always get a hold of someone to ask questions, thank you to Caroline and Paul. The text message updates were perhaps a bit brief and obscure as I wasn't familiar with the industry terminology and process, ETA updates would have probably been better - although I do not find too much fault in this thanks to what came later.Towards the end I was given a final ETA on when the car would be ready about a week prior, which was met. The quality of the repairs was stunning, hard to imagine that I am looking at the same car.I did raise a few (very minor) issues soon after picking up the car. Lloyd was straight on the case and was very quick in rectifying any problems, amazing service. One of the problems was a nail in the brand new replacement tyres. Chaplane didn't even stutter when they offered to have this repaired at no cost to me, everything was sorted in the matter of a day. It felt like they really had my interests at heart.Many thanks to everyone that worked on my car and dealt with my enquiries during the months that my car was in your shop. I am very thankful that I am able to enjoy the 370z again. I hope I never have to use Chaplane again, but if I do I would know that I will be in safe hands.

Unfortunately I hit a young deer late one evening driving down an unlit road, which broke my front bumper, causing the 'side light' to break free from the brackets and the front undercover wheel protector to break from its brackets. The headlight adjuster and windscreen bottle were also damaged enough to have to be replaced. My insurance company were happy that Chaplane did the work. Every week I received an SMS from Chaplane informing me of the status of the work being carried out. I have no problem in recommending Chaplane to do bodywork, and I am sure the rest of their services will be as good.

I am bothering to write this review because from the start of the repairs of the vehicle up to completion I have been genuinely and positively shocked by the communication of Chaplane.My general experience of dealing with companies is that it is nigh impossible to speak directly to a member of staff who actually knows what you want and how their company operates. Chaplane is very different and I did not have a battle in my hands. From the outset Chaplane responded clearly and kept me informed at each stage of the repair with clear and concise information.Chaplane is outstanding. At reception, the person knew what it was all about and was in constant communication with the people repairing the car.