ScS - Sofas, Flooring & Furniture

First time sofa buyers... COME HERE! Nothing bad to say about the service we were offered in this store. Buying furniture can be scary, especially when seeing the price tags and all the choices there is but as soon as you get chatting to Russell, all your worries can be left at the door. Russell is a true gentleman and is keen to spend time explaining all the necessary details. Not once were we left confused or feeling like he was just trying to sell us the most expensive sofa for the fun of it. He was always clear, reassuring and professional, and after all the chats we had with him/other companies we were sure we had made the best decision there was thanks to Russell.Thanks to all the staff that were there for making us feel welcome, I wish we were buying sofas weekly just so I could go through the experience all over again. Russell deserves the biggest bonus possible!

1st of all they delivered the wrong carpet do had to wait a few weeks with no carpet. He had sold our old settee as the new one was going to be delivered the day after the carpet was fitted. So no settee for a few weeks. Then correct carpet delivered followed by the settee which was the wrong colour. Was aloud to keep this unill the correct settee got delivered. A month later we got the correct settee delivered with a broken leg and wrong color cushions. What a joke. Keep taking time off work losing money for unbelievable poor service

Highly recommend SCS Gallagher Retail Park Coventry, a pleasure to visit. Russell was very helpful and informative about the products we were looking at. Will definitely recommend to friends.

Russ was brilliant and gave amazing customer service. Was truthful and advisable about all products we questioned!I had all 3 children with me oldest being 6, he was brilliant with him and welcomed him to test out the furniture like he wanted.He convinced a 5 year cover on our furniture in less than a minute!Brilliant customer service and a real credit to Coventry SCS store!Thank you very much.

Ali was very friendly and professional and made the purchase of my new furniture a hassle free and enjoyable experience. Thanks Ali

Ordered our carpets through Jack twice now at SCS coventry. He is always friendly and happy to help. Amazing customer service skills. Thank you.

I'd like to say a massive thank you to Alyson at SCS in Galliger Park for the best service. She was really helpful, helping me choose the right furniture and carpet...she advised me on colours, that I struggle with...and now it's been delivered I'm absolutely delighted. Thank you so much ....definitely a massive asset to the store.

Bought two leather sofas at great expense last year, salesman advised getting extra insurance,he said it covers everything for five years.. lies!!! Sofas developed two small holes in the leather...i called the insurance people Castelan who basically fobbed me off saying it's a manufacturer's fault and not covered...I wish I knew they use Castelan before I purchased my insurance as I would of never bought it..check out their feedback review's, lots and lots of unhappy customers with defects in there sofas and Castelan refusing to do anything... Don't waste your money people on insurance sold by scs... Scs should be ashamed of them self's ripping customer's off telling them there covered when clearly they aren't... I will never buy a sofa from you dishonest people again... Don't buy from scs !!!!

Wonderful visit today. Russell and Ali were both very attentive. Best customer service I have had in a long time. Tea and hot chocolate were perfect.

Replacement cushions have finally arrived. Really pleased with them.Thankyou Chad for sorting this out bit of a mix up (not your fault) but we got there in the end