Nuffield Health Newcastle-upon-Tyne Hospital

Depending on the doctor you can have a really good experience here. The glaring problem with Nuffield is their appalling lack of customer service. Particularly the organisational side of Pathology Direct is extremely challenging to deal with: unresponsive via e-mail, phone answering machine referring back to e-mail and website, the latest thing is that they now want to force you to pay through their online system BEFORE even offering an appointment, and they have this “take it or leave it, nobody cares” attitude about it!

1st time used, it’s put me off, partner was given 2 scans, even though I thought only one was needed, price I was told on the tel, worked out more than double!! I felt they should have told us 2 scans means two prices, was told £354 on the tel , receptionist said might be more might be less! Wasn’t expecting £735!

The staff were all fantastic and the facilities were great too. I was in for a hip replacement and was really looked after, thank you.

If you need physiotherapy, please go somewhere else. I had two appointments with two different people there, and they spent all the time of my appointments talking about my anxiety and making me feel crazy without even visiting me. After the second time, I was so annoyed that I decided to change to another center in Newcastle. Best decision in my life, I had my hands on therapy and felt much better because it was what I needed.

I had an appointment with Dr Swanepoel in September 2023. As I paid privately, I need the invoice and medical report in order to get a refund from my travel insurance. I've contacted the hospital via their contact form in mid-October, end of October and mid-November. At the end of October, they confirmed by phone that they'd forwarded my request to Dr Swanepoel. I have still not heard back.It's a shame because I really liked the hospital and Dr Swanepoel's approach to treatment.

I went to Dr. Figueiredo for a rare and debilitating condition called corneal neuralgia. My appointment was on Sept 26th and today is November 13th and I have not received a medical report, referrals to other doctors as promised, a reading of my recent scans, or filling of prescriptions that are imperative to my daily pain management. 7 weeks and not even one ounce of help or care. I paid privately (£150) and I travelled from Manchester (£100 train). I have emailed his assistant Penny over a dozen times to just get a “we’ll get back to you” response. But they don’t. I have had to move onto someone else’s care despite there only being a few doctors in the country that treat the condition. Overall a very disappointing experience. Others I have spoken to have said the same.

I recently had face lift surgery and I am very happy with the results. Mr Nicholas W Williams performed this operation for me and the service I received from start to finish was second to none. I would highly recommend this Consultant and his team, they were all professional and friendly. I am a very Happy customer. Thank you all at Nuffield Hospital.

I received a bilateral mastectomy at the Nuffield and my whole experience was amazing. The staff was continuously kind and accommodating, making sure I was okay pre-surgery and that I wasn't in pain after. The surgical team were wonderful and alleviated any worries I had with ease, the whole process was smooth and I am utterly pleased to have received such genuine care. As a trans man, I highly recommend the Nuffield for top surgery, as not only is Dr Rubin a wonderful surgeon, but the assisting surgeons, anesthesiologists, nurses and doctors are some of the kindest and most open minded people I've ever had the fortune of meeting. Thank you all so much!

On 7th September, I had a full knee replacement done by Mr Singisetti. My whole experience of this was brilliant, the kindness and friendliness from all the staff, consultant, anaesthetists, nurses, porters and kitchen staff all very willing to help. After care was amazing too from physiotherapists.