Leisure Shop Ltd

Bought a vehicle from here. Very friendly and welcoming. No sales pitch no push to buy no special offer for today only. Simple and straightforward. They are extremely helpful and I would recommend them. Will definitely be going again when I need a new vehicle. Thank you

I went there to buy a van paying the deposit upfront. The van broke after half a mile drive.The van failed the mot test the same day because engine malfunction light was on. I’ve mentioned this to the seller before we made a transaction and she assured me this was sorted and finally van passed the mot test. I’m suspecting the mot garage only did a reset of error codes to get rid of the MIL light without sorting the problem.The seller accepted the fact that the van is broken and return money we’ve paid and the deposit (good thing). I had to tax the van as a new owner before collection which can't be now refunded (as the van won't be on our name anymore and we won't receive the logbook). When I asked the seller how we can get a refund for the paid roadtax, she said she doesn't know and behave like she was doing me a favour taking the van back.We’ve apologized few times (not sure why as it wasn’t our fault, weakness moment) but I never heard I’m sorry from the seller.I wouldn’t recommend this dealer at all.

Would of expected car valeted ,nice people thou

Brilliant service, Alison and co were extremely helpful and put you at ease, great selection hand picked for brilliant condition and low mileage. Highly recommend!

Alison and Heather are two of the nicest people you'll ever meet or deal with!!

A super gem of a little company and extremely knowledgeable and honours all commitments ....... also has some rare cars in that you won't find easily elsewhere . A shining example of the best of independent caring traders.

Everything but a professional car seller…I’m from France and bought a BMW M3 E46 convertible at Leisure Shop Ltd, Chelmsford in January 2021.Firstly, it took 10 days, two emails via “pistonheads”, one email via their own website, many whatsapp messages (marked as read), and two phone calls with voice messages left until Mrs Barton decided to answer me (Maybe because I’m French?)In her email, she claimed “the car has no damage at all and is an excellent example of a modern collectable appreciating classic.”As I was sceptical about her sincerity, I asked a reputable professional inspector (Gocarz Import) to see the car and write me a report.The inspection showed scratches on the front and rear bumper, a dent on a front wing, corrosion around the mirrors, wheel varnish peeled, rear bumper misaligned with the body, interior trim fasteners broken, sat nav screen worn... The Cabrio roof wasn’t working (the seller apparently discovered this with the inspector) and was covered with mould, mist on all the windows, inside the beams etc... and the battery was weak but the car did start.Don’t you think a professional car seller should have checked the car the day before the visit, charged the battery, removed the mist with ventilation, and done a little road test to remove the rust on the brake discs? The asking price was very high compared to the market (21950gbp), even if it was low mileage, so logically you would prepare the car the best you can if you want to seduce the customer.Obviously, at Leisure Shop Ltd, they did nothing to show off the car in its best light, and the inspector was very surprised. Aside from all of these things, the car was correct, and we placed an adequate offer by email as the cabrio roof wasn’t working, body was damaged, front tyres and brake discs were seriously worn, no hard top coming with it etc...Of course, a 17 year's old car can't be new, but a professional has to be honest with the condition...No answer from Leisure shop. We had to call them back many days later, managed to come to an agreement (buying the car as seen) and when we asked for the bank details, strangely we received them 5mins afterwards. In contrast, it took them 15 days to give me a receipt of deposit. (Indeed they never even checked if the deposit had arrived, what professional behaviour!)Finally we paid the balance, and I asked for the wind deflector (Mrs Barton told me in her first email it had one), She told me the car hasn’t got one, never apologised and advised me to buy one on Ebay, and that if I wasn’t happy we could cancel the sale!As it was complicated with the brexit procedure, the car stayed one month at Leisure shop, they offered to park the car in one of their garages only if we accepted to pay an extra, miserly...When I picked up the car, obviously it hasn't been cleaned ( I found parking tickets and stuffs from previous owner inside the central armrest, grey leather and plastics were dirty, mold at the rear, on plastics and windows, battery very weak etc...A real professional would have cleaned the car and done a final check to be sure nothing was left inside, even if it was sold as seen"

Take a breath… please consider all the other one star reviews. I believe they are true as well as our own story.The lady owner has a ‘gift’ it seems for her version of events…From our experience the owners of Leisure Shop are:A: dishonestB: liarsC: stingy and cheapThey brought our car for a good price via Carwow. In time they came to collect it and seemed amiable and friendly. We now feel this Essex ‘bumpkin’ character was a bit of a guise…The next day we registered the car over to them (as it was late evening when our business had concluded and kids need bed etc)In hindsight this was naive… please read on.A few weeks later we received a Dart charge for their trip with our old car back to their Essex pile.We then tried to email, phone & text to explain what had happened. They surely knew it could not go through the tunnel for free??Despite WhatsApps helpful blue ticks telling us she read our messages we received no reply.When the fine increased we tried again from a different number. She answered and said she would get it all sorted… nothing.So despite turning a healthy profit on our car, we saw it on their website come and go again, they did not have the honesty to pay the fine they incurred.I would be interested to see how she can twist our version of events to fit her narrative if she deigns to reply to this review.I would suggest this kind of behaviour goes beyond what happened to us and thus can only conclude they are not to be dealt with. Deceit and dishonesty come easily to them so buying a car from them would be a minefield.Miserly and without scruples…best to be avoided.

Very friendly, great service and selection of cars