Bannatyne Health Club

I was never told it was a 12 months contract. I was literally just put on a computer to put in my details and told its £45 a month that's it. They really need to be telling people this clause before putting them in financial difficulties. Now I've got to pay £450 to a gym I never actually used its disgusting. I highly recommend going elsewhere.

The reception staff were certainly friendly, and the wristband entrance, locker, and equipment logging system is fantastic. On my first visit it took a bit of exploring to find everything, but I managed using common sense.The spa facilities, I.e pool, hot tub, sauna, and steam room, is very reasonable. There are 3 lanes, slow, fast, and general which is double the size of the other lanes. Overall the facilities do look a little warn in places at present, and there are a few things like the swimming costume dryer missing off the wall. However, everything looked clean. You don’t get towels as you enter here.The gym facilities looked good, cardio equipment with technology built in for example. Some degree of tiredness noted again, things like dust build up in the built in air blowers on the cardio equipment, but overall looks good.They are very strict at having all members out at closing tome, 20:00 in my case. I forgot to keep an eye on time and the first I knew it was at 19:59 when the lights were being switched off. Maybe an announcement at 19:45 would be good so people can make their way to get changed? More than anything, so staff get away on time.They have their own cafe, which appeared to offer everything you’d need. Hot drinks, smoothies, even alcohol.My overall impression is that this is a good gym, but somewhat of a standard one similar to a leisure centre, not as premium as I thought £50 a month might have got but better than the budget gyms like The Gym Group. I’ll give Barnsley a go next for comparison, although it’s on the same payment tier, it’s classed as a ‘spa’.Thanks again to the lovely staff at reception who did a great job at welcoming everyone, and even going out of their way to say goodbye.

Body combat is a fantastic class with Paul. I will not be coming back until they turn the bloody music down!

Awful customer service, phoned up on Saturday and specifically asked if we can buy 2 day passes. The lady confirmed yes just turn up anytime. Drive 30min on Sunday to be told they don’t do day passes without a member. Lost 2 potentially members only wanted to try before joining.

Nice gym. Very welcoming. Good pool and although can get busy just need to find out when the best time to go is. Fairly new equipment recently put it. It is expensive. Disappointing off peak membership no longer includes weekends. Been a member since it opened but as I only really go swimming will have to consider Hellaby Hall just down the road which is considerably cheaper

Wish I could give 0. Be careful with the 3 month contract and deals they have. I signed up on a 3 month contract with an online offer that claimed the first month was half price as it was half way done. I paid half of August as per the deal, paid September, gave notice of my cancellation and the beginning of October and was even told by staff, I could use the gym until 2nd of November as that’s when I will have paid up until, and the cancellation would be in effect from. I then paid October, noticed on my banking app they had scheduled a payment to come out for November. When I questioned this they said the contract was 3 full months and that the half payment didn’t count? The rude lady on the phone did nothing but tell me I should’ve read the T’s and C’s more clearly. THEN they said until I’d payed for November, they would not process my cancellation so if I didn’t pay it quickly I’d be paying for December too. Absolute daylight robbery. I was only working in the area temporarily but I will never use Bannatynes again, the gym and other facilities are bang average too. Essentially, I signed up on a 3 month contract, they robbed a 4th payment out of me and when I challenged them, they threatened to take a 5th. Don’t sign up.

Make sure you read your contract, set reminders for end dates, and don’t expect any goodwill in the customer service offered here. I obtained a 3 month membership due to a temporary change in my place of work. This has come to an end and I have joined a different gym, but Bannatyne’s continued to take payment. Why someone would sign a 3 month contract with a view to continue it after, I will never know. I asked the team, in the day they took payment, whether they could assist I securing a refund given I am no longer in the area and have paid for a different gym. I was told no, meaning I have donated £60 to this huge company without anything possible in return. Clearly the company’s current model is to gain as much money as possible no matter how much it irritates members, even if it ensures no further custom from that member.

Fantastic all round. Gym has great equipment, pool is fab and the jacuzzi/steam room/sauna are all well kept and clean as are the changing rooms. The cafe is brilliant too. They've made amazing changes for covid and it feels very safe whilst still being able to make the most of your membership. Will be very glad when it goes back to pre-covid though! Book classes early as they get filled quick.

Good facilities. Unfortunately the pool temperature is very cold and several members are leaving because its not warm enough. Kids at the swimming class have had a few tears because of the water and left the class.