Century Casino Bath

The general look of the place is good but the reception of the staff when proplems arose with one of the machines was appalling. We ended up getting marched off the premise over £20. The manger (older lady with blonde hair) was so rude to the extent it brought my wife to tears, the other staff was no help either. This leaving us to leave out of pocket and leaving a bad taste on our first night in bath. Unfortunatly i wouldnt recommend and suggest strongly that this company look at their recruitment policy.

Attended the VIP launch event last night and what a great night it was. Everyone was so professional, polite and helpful. The event itself was above expectations and I’m sure everyone had a great night. The decor of the casino is second to none, very classy. Congratulations to all involved.

A warning to future potential guests, Century Casino do not accept non-UK identification (except when they do), and will not advertise this stance or clarify their exact terms on the matter. If there are members of your party without UK ID, I would strongly advise calling up in advance to check which IDs they are accepting that night to avoid disappointment.I would also leave at least 30 mins extra to queue up to get your membership card if you aren't yet a member (even if you are the first people in the queue) because their computer system is very slow.There is a cloakroom service though - ask at the front desk, and the place is extremely spacious (particularly when there are only 3 customers in there on a night out).

Whilst the reception team were friendly & helpful, the Bar manager was rude and down right horrible to his team.Stood at the bar for over 10 minutes, patiently waiting my turn, despite the fact the Casino was not busy, but when it finally was my turn I was ignored whilst he served a man instead. He asked Who is next" - I said "me" & he went on and served someone else. This would have happened a second time if a gentleman had not stepped in on my behalf.Added to this

I visited the casino last night with some friends and our experience was awful.Downstairs looks abandoned, staff are miserable and drinks are over priced. Paid over £14 for a G&T.The only entertaining part of last night was laughing at the Christmas tree downstairs that someone had clearly fallen in to.I have visited on previous occasions and had a lovely time. Give it a few months and it will be gone, clearly not viable and management should be ashamed.

Went there early evening and it was very quiet. Decent surroundings, need to join to get in (photo ID) but its free and takes a couple of minutes. Doesn't appear to be any dress code.

After a very long wait for a casino in my home town I have been very much looking forward to visiting......and I have not been disappointed!The staff are second to none. Very attentive, professional and friendly.The decor is out of this world with probably one of the most wonderful carpets I have ever seen.Well I am sure that I will be back very soon for a flutter and a ouple of drinks with friends.

Nice terrace nice bar staff but terrible atmosphere down stairs. We finally had a lovely woman on a table then a miserable gent took over after 5 minutes of us being there and just completely brought the mood down was abit of a downer to what was starting to become an enjoyable time

Popped in to look around. Took us back to our days when it was our local dance hall. Happy memories. We enjoyed it had a go on the slots and we won. Staff were very friendly we will definitely call in again.