Mamas & Papas Meadowhall (At Next Home)

Myself and my husband are expecting our first baby and wanted to see prams and car seats in person before another potential lockdown. We booked a personal shopping session and had such a fantastic experience. Michaela was fantastic, demonstrated the pram and all the different attachments and let us have a go ourselves. She also talked us through the car seat options and again demonstrated them. She was able to answer all our questions without trying to pressure us in to buying anything. Everything felt very covid safe, with wipes used between the assistant and us handling the pram. Would highly recommend a personal shopping experience and the store in general. Looking forward to our pram bundle arriving!

Visited today to check out the colour of a pram. Intended to order online due to a better deal elsewhere but the wonderful staff explain their price match options, gave a great demo of the pram, took the time to explain about upgrades due to the model and new colours and we're super knowledgeable and friendly. No pressure at all for purchasing but reassured of the fact they could hold until closer to the due date which was a big plus point for me and also rounding up my spend to £1000 would get me a £100 voucher. Dealt with Amelia and Ellie who were just a bundle of joy and this was at like 4.30 on a miserable Monday but was so lovely how great they made my visit. Can't wait to return to purchase more items.

Only a small little mamas & papas but not bad prices if they have a sale on. Staff were friendly.

We visited the mamas and papas opposite Meadowhall (upstairs in next home) and had the best experience, we went in not knowing one thing about prams and just thinking they were all the same but just looked different and wow.. Kerry was so lovely and helpful she didn’t try ‘selling’ us anything, she simply answered any questions we asked about prams and demonstrated the ones we were interested in, she was so knowledgable and knew every little bit of detail about them!We have fully made our minds up about which pram we will be getting now, thanks so much Kerry! :)

Me and my fiancée went to mamas and papas (opposite meadowhall upstairs in next home). We went looking for a pram travel system but we didn't really know what was best. We were helped by Charlotte who advised us about a travel system we saw and was so helpful, telling us everything we needed to know. She couldn't have been any more helpful. We decided to go for that travel system and came home with a lot more knowledge. Thanks to Charlotte for making our exciting experience even better, without pressuring us to buy anything.

I've visited mamas and papas store meadowhall, I went in to drop a faulty car seat and pick up the replacement. I was greeted by ever so lovely Rukhsana who helped me carry the car seat to the car and took the faulty one. She was pleasant and quick to respond and offer help. I really appreciated the kind gesture. Thank you :)

Really rude staff. Spoke down to colleague in front of customers. Pressurise sales. Felt like going to a used car salesman.

Unfortunately had a really disappointing experience shopping for a travel system. The 3 sales women took a car sales approach - pushy and all competing against each other to have our attention. They were knowledgeable about each pram but when it came to demonstrating each system this was a shambles. Despite all 3 attempting for several minutes, non of them could demonstrate how the pram collapsed with 1 hand (one of the unique features they had talked about.) We had no time or space to browse for ourselves and the pushy approach meant we were asked to leave our details for a personal shopper experience which we attempted to do but non of them could operate the online booking system. After several attempts and us providing our details several times they appeared to have managed this however then followed us out of the store to ask for our details again as it hadn’t worked! A frustrating experience and not what you expect from such a well known brand. Won’t be shopping there again unfortunately and have since ordered our dream pram from a small independent company who provided a 5 star experience.

My wife went into the store today to return a Cybex Car Seat that didn’t fit our Cybex isofix system. The service she received from the so called store manager was absolutely disgusting. Very poor attitude, didn’t seem to want to do any work to help resolve the matter. Lack of empathy, lack of any basic customer service skills. We purchased a full mamas and papas travel system last year spending a small fortune in this store. We won’t be returning anytime soon.