Wenzel`s the Bakers

I always like Wenzel food and I hate leaving less than perfect reviews. Maybe the lady who served me was having a bad day. From the moment I walked in until I paid and collected my food, there was no hello or thank you from this person, no verbal exchange what so ever throughout. When she put my order through she was just standing there waiting for me to pay without saying anything, after that she left my food on the counter turned her back towards me. I walked out of there thinking ‘wow this is just rude’. I don’t expect you to go beyond to provide perfect customer service but this is a business and you do not want people to feel unwelcomed by this type of service

The olive sourdough does not taste like sourdough at all. It's not bad, the crust looks quit good but it he bread itself when you cut it is closer to soft white loaf.

A lovely blond woman (the manager?) suggested us a doughnut with jam - vegan. My vegan sister was sooooo impressed that she has regretted not buying a box to take it back to Italy ahaShe even tried to get it delivered to her but it's not an option!thank you for always being so kind, we need you in Barnet xxx

We usually order sandwiches and they taste nice (definitely much better than Greggs!) and on occasion the sweet treats which have a nice variety of flavours. At one point they were doing a theme thing which brought in different types of sandwiches and pastries etc but they seemed to have stopped that and more variety of sandwich fillers would be nice.So regularly buy my own lunch and colleagues’ lunch from Wenzels. The pizza baguettes are well-liked so we used this branch to put through a bulk order of sandwiches and pizza for our monthly team meetings as it’s close to our office. I honestly would not bother ordering from Wenzels if it wasn’t for the manager there – Albertina. She has consistently made the whole process from start to finish so much easier and smoother.Each month I may need to change the food items but every time Albertina goes through the list with me to ensure the correct order will be made and discuss any requirements I may need. This attention to detail is why I keep using Wenzels for our meeting food. Other parts of the prep for my meeting are incredibly stressful for me but I know 100% that when I go and collect the food order, everything will be ready and organised exactly how I asked for it. On many occasions she has gone above and beyond to help with my order without me needing to ask, whether it’s providing cardboard boxes she may have in back so I can carry it all to my office or separating the food items and grouping them to help make it more presentable for my colleagues. I’ve even accidentally given her the wrong date but she was incredibly understanding about my error and continued to provide excellent customer service!Definitely will continue to use Wenzels.

Very disappointing!!! Order a ham and cheese panini which is charge 5.50 on deliveroo and this is what I receive. I do understand that food costs are increasing but sell a panini whith 3/4 slice of ham and bit of cheese, Is very ridiculous and a scam!!!

Everybody loves a Wenzels. I certainly do. Their sausage and bacon baguettes are legit. The actual bread is always so tasty :)

Not had a bad experience yet. Been there a dozen times and tend to get the same things. However their selection is pretty good and I always spend time looking. Staff always seem happy and helpful.

Absolutely terrible service. Was given a chicken baguette after asking for a tuna baguette. Go back to get it swapped. One of the workers who had previously served me swapped the baguette without any issues. However another worker there asked me with full on attitude “if it was a chicken baguette why did you have a bite off the sandwich”. How am I supposed to know my tuna sandwich was a chicken sandwich and why would you ask me why I took a bite off my sandwich which I paid for and that too in such a rude and aggressive tone. Severely disappointed as this was my first time in Wenzels and it ended with a terrible experience with a rude worker. Please Wenzels educate your workers on how to treat customers after they make a mistake.

Great branch, daily customer, always a solid service, can't go wrong with the Barnet branch, they always go out of their way to make sure you're happy. 10/10