Dunelm

Went to return some pillows after realising I didn't like them, not even slept on nor spent more than 10minutes on them, Came to them with my refund and instantly they said cant return that. I didn't get told on purchase which is meant to be the store policy??Manager Jaime came down and looked at me like I was a piece of meat, and didn't want to corporate. Proceeded to not own the staffs inept ability to do there job, felt like a mug and the manager Jaime looked me dead in the eye and said I just wasted my money, proceeded to be rude not offering any solution. Neither did say sorry on behalf of the employee not telling me my policy, the stores ran by a child.

Big store with great collection of products.. very helpful and friendly staff.. easy click-and-collect and return policy.. they have a café on the second floor and restroom

Store great, but only 1 person on till during December means 15 min wait at tills every time.

Dunelm is just awesome imo …. Great products and prices. Bedding : has to be Dunelm, they have it locked off.? The rugs are hard to beat, but most of their products are top shelf. What’s not to love, some branches have great cafeterias now.

Lots of good household items here. You do have to take time to search for the good stuff as there is also quite a lot of less good things. There is plenty of parking at the front and the staff are helpful. There is actually a person at the door to greet you as you go in.

Wide range of products to choose from. Very good quality and good price!

Great shop. It would be great if they displayed more of the large items upstairsArranged it like other department stores to make it more appealing to customers

Visited this store for the first time on Sunday. Large stòre with an upstairs that I didn't have time to view. There are lots of items in store, some items on sale. Staff were ok. A bit disorientating due to the number of items. I couldn't locate the pay till for a while. Which is right by the front door. I found the items I went for and was happy with my purchase. I'll go back. Plus, parking is free, with a decent amount of bays.

What a wonderful team they all are Dunelm, Highgate. Always so helpful and I was so impressed when I was helped immensely by Umaarah and Taha (security guard) after finding that I was missing two pillowcases from an opened (sale) duvet cover set bought at a different store. They problem solved, searched and found replacements for me, definitely the best customer service I have ever received! Thank you so much and I am sorry it took me so long to write the review. keep up the good work- you two should be very proud of yourselves for displaying such amazing customer service, Katherine from Elmdon Lodge

Went there with a list of things I wanted, but i didn't get any! There were hardly any thread count more than 180 for bedding. And if they had 400 thread count, the depth for the fitted sheet wasn't more than 28cm. The store was properly stocked, so it was a bit disappointing. Also, considering it's the Christmas season, they mainly had neutral colours. Where are the vibrant coloursOverall, the store has nice things and they also have a restroom which is very convenient. The staff are helpful as well. They just didn't have anything that I needed for the holidays. I still bought some stuff (that I didn't need) because the truth is, I love shopping at Dunelm. I would still recommend it because even though I didn't get what I needed (which was a first), there are plenty of other things that you can get at an affordable price for your home.